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malinka
Enthusiast I
Nov 11, 2018 10:24 PM UTC

Can't add Spotify and Soundcloud accounts

I've just installed Sonos Connect.
Added Google Play Music account, Deezer, Last.fm, but Soundcloud and Spotify can't be added: I redirect to webpage where I get notice that I can close page and return to Sonos app, after returning Sonos app show message that I've got an error and service will not be added. Tried from Android, iOS and macOS versions of Sonos app.
What's wrong? Please help!
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12 replies

UKMedia
UKMedia
Nov 12, 2018 9:37 AM UTC
Hi

Which country do you live in?
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Remember: Sometimes Red Wine helps :)
malinkaAuthor
Enthusiast I
Nov 12, 2018 10:56 AM UTC
Currently I'm in Russia, but in my profile Germany is specified.
Also last time I've made it in Russia (year ago), Spotify and Soundcloud were added without any problems.
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UKMedia
UKMedia
Nov 12, 2018 12:09 PM UTC
I think Spotify also check the location of the payment method now, so this is probably why.
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Remember: Sometimes Red Wine helps :)
malinkaAuthor
Enthusiast I
Nov 12, 2018 2:19 PM UTC
Thank you! But my Spotify account on smartphone works well without VPN and Soundcloud shows very similar error when I try to add it to Sonos...
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UKMedia
UKMedia
Nov 12, 2018 2:58 PM UTC
Okay, can you submit a diagnostic and post the number in the thread.
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Remember: Sometimes Red Wine helps :)
malinkaAuthor
Enthusiast I
Nov 13, 2018 8:20 PM UTC
Yesterday I've got Sonos Beam as a gift 🙂 After that I've added Spotify and Soundcloud without problems!
But I've got new problem: I can enable Voice assistant Alexa on my Beam. In Alexa app I've discovered Sonos speakers and while I enabled Sonos skill for Alexa I sort of connect Sonos account to Alexa. But after that when I'm trying to add voice assistant in Sonos app, I get error.
I've tried this instruction: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
but without results.

My diagnostics id: 389322131
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malinkaAuthor
Enthusiast I
Nov 14, 2018 10:04 AM UTC
I can enable Voice assistant
Sorry, this is a mispell. ‘I CAN'T enable Voice assistant’ of course.
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malinkaAuthor
Enthusiast I
Nov 15, 2018 3:56 PM UTC
Okay, can you submit a diagnostic and post the number in the thread.

Does my diagnostic data help with understanding what's wrong?
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jgatie
jgatie
Nov 15, 2018 4:07 PM UTC
Okay, can you submit a diagnostic and post the number in the thread.

Does my diagnostic data help with understanding what's wrong?

Yes, a Sonos tech can take a look at the data and diagnose what is going on.
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Jeff S
Jeff S
Retired Sonos Staff
Nov 15, 2018 5:07 PM UTC
Yesterday I've got Sonos Beam as a gift 🙂 After that I've added Spotify and Soundcloud without problems!
But I've got new problem: I can enable Voice assistant Alexa on my Beam. In Alexa app I've discovered Sonos speakers and while I enabled Sonos skill for Alexa I sort of connect Sonos account to Alexa. But after that when I'm trying to add voice assistant in Sonos app, I get error.
I've tried this instruction: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
but without results.

My diagnostics id: 389322131

Hi there,

I don't see an error in the report that is specific to setting up Alexa, but there are wireless communication errors between your Sonos components and Bridge. This is usually caused by wireless interference. Please try changing the wireless channel your system is using. It may also help to make sure your Bridge is not too close to any other wireless electronics, such as your router.
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