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chrisj_sewell
Contributor I
February 5, 2024

Can't add Alexa service: On sign-in: Request-URI Too Large

  • February 5, 2024
  • 14 replies
  • 766 views

On the iOS app, if I try to add Alexa as a service, it redirects me to amazon to sign on, but then after I enter my name/password and click the “sign-in” button, it sends me to an error page: 414 Request-URI Too Large

 

The URL is indeed incredibly long, mainly due to the `metadata1` query field

 

Edit: I got it to work, by copying the URL, removing the `metadata1` field, then opening the URL in the browser

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14 replies

McSven
Lyricist I
February 5, 2024

Hi, same here :-( Can you please tell a little more on the URL? In my case it starts like this: https://alexa-voice-service-setup.amazon.com/splash-screen?token=eyJ7dXAi…... and goes on with the incredible long token. I can not find the metadata1 flied. 

Thanks in advance!!!

chrisj_sewellAuthor
Contributor I
February 5, 2024

heya, mine started https://na.account.amazon.com/ap/signin?... so maybe slightly different I’m afraid, I guess just try to look if any fields may be unnecessary

    jcryls
    Lyricist I
    February 5, 2024

    I have the same problem.. 

      McSven
      Lyricist I
      February 5, 2024

      I wasn’t able to shorten the URL. I fixed it by using my iPad instead of the iPhone. 

        Wylz
        Lyricist II
        February 8, 2024

        Same problem, doesn’t work on iOS or iPadOS for myself. And unfortunately you can manage the system preferences using the desktop app. Hope they fix this bug soon. 

          scb05
          Contributor I
          February 8, 2024

          same issue for me…. can shorten it but then password fails on NA URL when I am in DE.

          Wylz
          Lyricist II
          February 9, 2024

          I did open a support ticket a couple days ago, no response. I also submitted a terrible review. Maybe that will get someone attention. 

          Airgetlam
          Airgetlam
          February 9, 2024

          If you didn’t call them, submitting a diagnostic doesn’t do anything. Read the Diagnostics - How do they work? thread.

          Bruce
          Coopecs
          Lyricist II
          February 11, 2024

          Same for me, I can’t get Alexa to add to any speakers because I get directed to na.account.amazon.com which appears to be down or unavailable, no obvious way to re-direct to a UK site even though I an in UK and all Amazon and Alexa app preferences are set to UK.

          Coopecs
          Lyricist II
          February 11, 2024

          Same for me, I can’t get Alexa to add to any speakers because I get directed to na.account.amazon.com which appears to be down or unavailable, no obvious way to re-direct to a UK site even though I an in UK and all Amazon and Alexa app preferences are set to UK.

          I found a work around for iOS.  AFter the ‘Get Started’ screen, when it takes you to the log in with the na.account URL, don’t sign in. Copy the URL, and then past that into Firefox or another browsers on your phone. The set up process then continues normally and adds Alexa to the chosen speaker. Repeat for any other speakers you need to set up.

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