Skip to main content
chrisj_sewell
Contributor I
Feb 5, 2024 7:18 PM UTC

Can't add Alexa service: On sign-in: Request-URI Too Large

On the iOS app, if I try to add Alexa as a service, it redirects me to amazon to sign on, but then after I enter my name/password and click the “sign-in” button, it sends me to an error page: 414 Request-URI Too Large

 

The URL is indeed incredibly long, mainly due to the `metadata1` query field

 

Edit: I got it to work, by copying the URL, removing the `metadata1` field, then opening the URL in the browser

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

14 replies

McSven
Lyricist I
Feb 5, 2024 8:11 PM UTC

Hi, same here :-( Can you please tell a little more on the URL? In my case it starts like this: https://alexa-voice-service-setup.amazon.com/splash-screen?token=eyJ7dXAi…... and goes on with the incredible long token. I can not find the metadata1 flied. 

Thanks in advance!!!

Translate
chrisj_sewellAuthor
Contributor I
Feb 5, 2024 8:15 PM UTC

heya, mine started https://na.account.amazon.com/ap/signin?... so maybe slightly different I’m afraid, I guess just try to look if any fields may be unnecessary

Translate
    jcryls
    Lyricist I
    Feb 5, 2024 8:17 PM UTC

    I have the same problem.. 

    Translate
      McSven
      Lyricist I
      Feb 5, 2024 8:55 PM UTC

      I wasn’t able to shorten the URL. I fixed it by using my iPad instead of the iPhone. 

      Translate
        Wylz
        Lyricist II
        Feb 8, 2024 4:56 AM UTC

        Same problem, doesn’t work on iOS or iPadOS for myself. And unfortunately you can manage the system preferences using the desktop app. Hope they fix this bug soon. 

        Translate
          scb05
          Contributor I
          Feb 8, 2024 9:53 AM UTC

          same issue for me…. can shorten it but then password fails on NA URL when I am in DE.

          Translate
          Wylz
          Lyricist II
          Feb 9, 2024 4:23 AM UTC

          I did open a support ticket a couple days ago, no response. I also submitted a terrible review. Maybe that will get someone attention. 

          Translate
          Airgetlam
          Airgetlam
          Feb 9, 2024 5:43 AM UTC

          If you didn’t call them, submitting a diagnostic doesn’t do anything. Read the Diagnostics - How do they work? thread.

          Translate
          Bruce
          Coopecs
          Lyricist II
          Feb 11, 2024 1:38 PM UTC

          Same for me, I can’t get Alexa to add to any speakers because I get directed to na.account.amazon.com which appears to be down or unavailable, no obvious way to re-direct to a UK site even though I an in UK and all Amazon and Alexa app preferences are set to UK.

          Translate
          Coopecs
          Lyricist II
          Feb 11, 2024 1:56 PM UTC

          Same for me, I can’t get Alexa to add to any speakers because I get directed to na.account.amazon.com which appears to be down or unavailable, no obvious way to re-direct to a UK site even though I an in UK and all Amazon and Alexa app preferences are set to UK.

          I found a work around for iOS.  AFter the ‘Get Started’ screen, when it takes you to the log in with the na.account URL, don’t sign in. Copy the URL, and then past that into Firefox or another browsers on your phone. The set up process then continues normally and adds Alexa to the chosen speaker. Repeat for any other speakers you need to set up.

          Translate
          Show more replies
          Terms & ConditionsAccessibility statement