Skip to main content
Formidible
Formidible
Trending Lyricist I
May 4, 2018 9:58 PM UTC
Answered

Calm Radio issue with Alexa

The Calm Radio app in Sonos works fine. However when I try to start a channel via Alexa I get the message "sorry we are having problems connecting to your calm radio skill right now". Anyone else having this problem?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Keith N
Keith NAnswer
Sonos Staff
May 8, 2018 11:18 PM UTC
Calm Radio is not one of the most recent Audio Skills supported on Sonos One. However, I've seen the Calm Radio Alexa Skill as feature request before. I will be happy to tag this topic as such and get this to the team.

Thanks for your patience everyone!
View in thread

6 replies

MikeV
MikeV
May 4, 2018 10:39 PM UTC
Just to make sure, you've added the Calm Radio skill to Alexa in the Alexa app, right?

And just a note... many of the skills that are not "music service" skills (meaning they show up under the Music, video, and books section of the Alexa app) but instead just use a basic audio play process in Alexa don't often work with Sonos. These include many of the nature/sleep sound skills, skills like Plex (which just added music playback to its skill), and others. Calm Radio likely falls into this category, since I don't see it listed as a "Music service" in my Alexa app.
Translate
The S in IOT stands for Security.
    Chris
    Chris
    Lead Maestro
    May 4, 2018 11:49 PM UTC
    Supposed to be one they recently fixed. You may want to try disabling the skill and re-enabling it.
    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Formidible
    FormidibleAuthor
    Trending Lyricist I
    May 5, 2018 9:40 AM UTC
    The app is activated (its in the music and audio section) and I've disconnected and reconnected. The app opens on request and it asks me which channel I want to listen to. No matter what channel I ask for I still get the error message. This has obviously not been fixed.
    Translate
    Chris
    Chris
    Lead Maestro
    May 5, 2018 11:37 AM UTC
    Have you tried deactivating and twactivatingvthe actual Sonos skill in alexa
    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Formidible
    FormidibleAuthor
    Trending Lyricist I
    May 5, 2018 9:22 PM UTC
    Have you tried deactivating and twactivatingvthe actual Sonos skill in alexa

    Yes, tried that. Made no difference.
    Translate
    Keith N
    Keith NAnswer
    Sonos Staff
    May 8, 2018 11:18 PM UTC
    Calm Radio is not one of the most recent Audio Skills supported on Sonos One. However, I've seen the Calm Radio Alexa Skill as feature request before. I will be happy to tag this topic as such and get this to the team.

    Thanks for your patience everyone!
    Translate
    Terms & ConditionsAccessibility statement