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smcginnis977
Contributor I
Oct 26, 2017 2:47 PM UTC

Built in Alexa doesn't work...

My new sonos one with alexa has no Alexa function. Went through all the back and forth set up with both app's. The speaker hears when I say Alexa and that's it. Never get a voice back saying ok or anything. Please help. Very disappointed.
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    frankorvs
    Lyricist II
    Jun 30, 2018 12:42 PM UTC
    I'm having this same issue and I've done factory reset several times and disabled and reenabled the sonos skill in the alexa app
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    UKMedia
    UKMedia
    Jun 30, 2018 5:12 PM UTC
    Can you check that the small round white light is displayed on the top of the Sonos One. If not then the mic has been turned off by mistake, just touch the mic symbol on the top of the Sonos One to toggle back on.
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    Remember: Sometimes Red Wine helps :)
    frankorvs
    Lyricist II
    Sep 9, 2018 10:34 AM UTC
    Hey Sonos team, can you help out with this issue.

    Symptom: Sonos Beam and Sonos One will play the charm after I speak a command but then remains silent and does not perform anything.

    Troubleshooting steps
    - Disabled and forgotten devices in Alexa app
    - Delete Alex App
    - Factory reset Sono's products
    - Resetup sonos products using the sonos app + wizard (During the setup i am able to hear Alexa voice)
    - Sono apps prompts me to "try out some alexa commands"... none of them work

    Based in Oz
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