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simplelife78
Contributor I
September 12, 2018

Beam will not stop saying “Audio actions in routines are not supported on this device”

  • September 12, 2018
  • 15 replies
  • 5640 views
Hello fellow Sonosers. My new Beam is great, Alexa integration not so great, but hey, starving children in Africa and all that. I’m currently having a problem where I have deleted all the Audio Actions from all my Routines yet Alexa insists on saying “Audio actions in routines are not supported on this device” every.... single.... time. Does anyone know why it is doing this, especially after I have removed all the Audio Actions? Asking before I factory reset the Beam.
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      dangodin
      dangodin
      Trending Lyricist I
      December 5, 2018
      Forget what I said above. It was a short lived solution and the issue quickly came back.
      -Thanks, Dan
      UKMedia
      UKMedia
      December 5, 2018
      Did you go through the steps I posted above?
      Remember: Sometimes Red Wine helps :)
      dangodin
      dangodin
      Trending Lyricist I
      December 8, 2018
      Hi UKMedia,

      At your suggestion, I followed your directions in a couple different ways.

      Attempt #1
      - Looked for duplicate device names - there were none.
      - Logged into alexa.amazon.ca (Canada) and forgot all devices. Rediscovered devices.
      - Opened the Alexa iPhone app, forgot Sonos, and re-linked Sonos.
      - Looked at routines. I was expecting to have to setup routines again but they already existed.
      - Tried a routine and receive the error: "audio actions and routines are not supported..."

      Attempt #2
      - Opened the Alexa app and deleted all routines.
      - Logged into alexa.amazon.ca (Canada) and forgot all devices. Did not immediately rediscover devices.
      - Opened the Alexa iPhone app, forgot Sonos, and forgot Hue.
      - Re-linked Sonos and Hue.
      - Re-discovered devices. This time only 15 devices were found. Previously, it was 17.
      - Opened routines and now routines was empty.
      - Realized that I forgot to re-add the Mysa skill so I did that. Two new devices were found for a total of 17.
      - Re-setup the "good morning" routine using only the Mysa thermostat. Tested this. It worked!
      - Added Hue lights to the "good morning" routine. I used the individual devices rather than the Hue rooms.
      - Tested it with both Hue and Mysa "audio actions and routines are not supported..."
      - Removed the Hue lights from the routine. Tested this. It worked again.

      Somehow after all those steps, adding Hue lights into the routine causes the issue.
      -Thanks, Dan
        UKMedia
        UKMedia
        December 10, 2018
        Hi Dan

        Good that we know what device is causing the issue but confused as to why a Hue light is causing this.
        Remember: Sometimes Red Wine helps :)
        dangodin
        dangodin
        Trending Lyricist I
        December 10, 2018
        Hi Dan

        Good that we know what device is causing the issue but confused as to why a Hue light is causing this.

        I'm confused as well but I continue to test:

        1. Setup routing that included two thermostats (Mysa) and "All Hue lights (off)". It works!
        2. Kept Mysa and "All Hue light (off)" and added "Hallway (on)". It works!
        3. Kept Mysa and "All Hue light (off)", removed "Hallway (on)" and added "Bedroom light (on)". Error: "audio actions and routines are not supported...". I also tested this with the Bedroom (room instead of light) and it had the same issue.

        The Mysa thermostat had no affect on the the issue. All Hue lights is the defaul group from the Hue app and Hallway is a room in the Hue app. I was not using any Alexa groups.

        It's clear that ithe issue is limited to specific Hue devices. I'll continue testing to determine which devices work and which cause the issue and go from there.
        ​
        -Thanks, Dan
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