Contributor I

Beam Alexa: Sorry TV is not responding

Forum|Forum|8 years ago
July 17, 2018
14 replies
8671 views

Connected my Beam to my Samsung TV ARC port. Volume control is working, but can't get Alexa to turn on or off my TV. She says "Sorry TV is not responding". Any idea?

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drscott944

Lyricist I

Same problem on a Panasonic TV. Has been working perfectly with Beam, now Alexa says TV not responding. However, Alexa/Beam will still do volume up or down, just won't turn TV on or off. Have checked TV HDMI settings, not changed any settings on the TV.

Fez33

Trending Lyricist II

If your tv has git the smart things app II got mine to work by enabilibg smart thing skill on allexa app turns on and off

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cdr95d

Lyricist III

Have you tried out those Anynet+ settings in the TV?

Think you could post a picture of the settings menu selections you have around CEC?

You should have
TV Menu > Application > Anynet+(HDMI-CEC) > Device List > Receiver > ON
TV Menu > Setup > Anynet+(HDMI-CEC) > On
Auto Turn off > Yes

Thanks Ryan, this solved my issue… I did not have Auto Turn Off Enabled. Now, if I could just get the beam / Alexa to change inputs. May not be possible with this television but I can now control the power! For others having difficulties with Samsung TV Alexa / sons beam control, be sure the TV you are trying to control is grouped in the Alexa application with the Alexa device you are trying to utilize for control of that tv.

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crg511

Contributor I

I have exactly the same issue with a Sony TV. The Sonos Beam and Alexa will NOT turn the TV on from cold. Will ALWAYS turn it off, vol up down etc. but not ON. The trouble is with FOUR different manufacturers - Sony, Sonos, Amazon Alexa, and a Harmony remote, they tend to blame someone else for issues.

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