Australia - “Apple Music is not available in your country”

Forum|Forum|7 years ago
May 30, 2019
34 replies
2836 views

Hi everyone

I’ve just bought 4 x Sonos One’s and 1 x Beam.

I’ve committed to the Sonos ecosystem fairly quickly.

My appliances all use Alexa, but I am a staunch Apple and Apple Music fan.

I’m trying to set up the Apple Music skill and it won’t link. It seeks to think I’m in another country.

I go to the Alexa app > Music > Add Service > Apple Music is NOT displayed (Spotify and something called Deezer are)

I add the Apple Music skill from “Skills and Tricks”, I sign in and I’m told it’s not available in my country or region.

I’ve spent thousands on products that can’t be returned (store policy in Myer Australia).

PLEASE HELP 😭😭😭

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Best answer by Keith N

Hello everyone, I have a quick update on this -

Apple Music via Alexa is in the process of going live on Sonos in Australia and New Zealand, as such you may find it working already. Since it's still rolling out, the teams aren't allowed to talk about it as it's an unannounced feature. However, you definitely didn't get the right messages from our support team here, I'll make sure the team is able to look into what went wrong.

That said, when it's confirmed to be up and running at 100% I'll make sure to leave an update on this thread.

Thanks for your patience.

Show previous replies

J

joshuarothAuthor

Trending Lyricist I

Hi @AussieSonosUserXCX and @ithuliel

Did you speak to Sonos? Did you manage to get yourselves up and running?

Mine appears to be working well, the only thing I can't seem to do is ask Alexa to play in specific spots "Alexa, play music" (all speakers play). Let's say I want to stop the bedroom speaker "Alexa, stop playing music in the bedroom" and then the lounge room carries on. If I want the bedroom to pick up where the lounge left off, Alexa starts either a custom Apple Music station, or a random library track, I can't get her to "resume" the other speaker.

Hoping you guys get it working if you haven't already... if you want to PM me I am happy to run through or take screenshots of my setup or anything you need.

J

joshuarothAuthor

Trending Lyricist I

I have noticed that "Alexa, play chill out music" or similar, Alexa will play a track that fits that genre/radio, but she will repeat the same track over and over, until I say "Alexa, skip this track"... it seems my perfection wasn't short lived...

Time to get on the phone tomorrow to Sonos!

Did either of you have any luck today?

ithuliel

Lyricist III

I followed Kens instructions andhad some success, but coincidentally, a second Sonos I had ordered last week arrived, so I decided to start all over again, de-register everything and try again fresh. Having set up the Sonos Ones as a stereo pair, adding Alexa seemed to work seemlesly. Boh speakers now have Alexa enabled and plays Apple Music flawlessly.I havent had a problem with them since then.

My only problem now seems to be that my children have decided they would rather use Spotify, instead of Apple Music....

So.... here we go again....

A

AussieSonosUserXCX

Contributor I

I followed @Ken_Griffiths instructions and have found that I’m stuck at the first step of adding the Apple Music skill to Alexa and testing that. I still have the same issue - the Echo Dots I have around the house play music from Amazon Music, despite Apple Music being set as the default, or they respond with “I could not find that on Apple Music” for all requests.

I assume, then, that this is an Alexa issue rather than a Sonos issue, as I’ve removed Sonos from the equation completely and Alexa still isn’t playing Apple Music.

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