Australia - “Apple Music is not available in your country”

I have not spoken to them. I HAVE spoken with Apple and tried to get onto Amazon AU, as I thought it was an issue between them, not thinking that Sonos might have been a fly in the ointment.

I shall try to give them a call on Monday.

I have not spoken to them. I HAVE spoken with Apple and tried to get onto Amazon AU, as I thought it was an issue between them, not thinking that Sonos might have been a fly in the ointment.

I shall try to give them a call on Monday.

I've got $3K of stuff which at the moment is useless to me - so I am going to be a constant thorn in their side. Someone is being reported to Consumer Affairs, I've been sold a product which has support for a service, as stated in sales material and a press release, which the manufacturer now says they have no plans to support - and have said so in writing.

I would call and ask to speak to Howard or Michael and specifically mention my name (in my username), and this thread, and the traction online about this advertised service not working properly.

I have also spoken to Amazon and they are dumbfounded, as are Apple.

Michael - the manager - even told me if they enabled the skill they would be in breach of their contract with Apple, as they don't have the rights to allow Alexa to control Apple Music... even though Apple and Amazon are both advertising the cross-pollination of their platforms.

Did Apple say anything worth while? They couldn't understand why Sonos are allowing them to specifically mention their brand in their Support and marketing material if they are now denying the service works.

I am like a dog with a bone... to be honest I want to hit them over the head with my Beam and throw my numerous Sonos One's at them for good measure!

The Support person i spoke to at Apple (cant remember their name) said that Apple Music on Alexa was most certainly supported in Australia and that there should be no reason why it wasnt working on my Sonos. they did go to pains to state that it was ONLY avaolable on Echo devices, fire TV and Alexa enable Sonos, but there should be no reason why I couldnt link accounts. As the linking failed on the Alexa app, they suggested that my app on my phone miht be corrupted and advised me to reinstall it. But that didnt fix it. They then suggested that i contact Amazon, but i couldnt find an easily locatable number and resorted to sending a text request for support.

The Apple Support person did, hoever, somewhat cheekily, advise me that there was no problem using voice commands for playing Apple Music on a Homepod...

wow, reading about your experience makes me really angry. It sucks that they just don’t care. Even worse than that, they refuse to believe the experience of their customer and other information out there. Ridiculous.

The Support person i spoke to at Apple (cant remember their name) said that Apple Music on Alexa was most certainly supported in Australia and that there should be no reason why it wasnt working on my Sonos. they did go to pains to state that it was ONLY avaolable on Echo devices, fire TV and Alexa enable Sonos, but there should be no reason why I couldnt link accounts. As the linking failed on the Alexa app, they suggested that my app on my phone miht be corrupted and advised me to reinstall it. But that didnt fix it. They then suggested that i contact Amazon, but i couldnt find an easily locatable number and resorted to sending a text request for support.

The Apple Support person did, hoever, somewhat cheekily, advise me that there was no problem using voice commands for playing Apple Music on a Homepod...

I got rid of HomePods for this... because I was told at every point and turn, even by their sales team, that it worked for the purposes of what I wanted/needed.

Apple and Amazon even updated their pages since announcing support in AU to include - specifically - Sonos devices, and not just "Echo and Alexa enabled devices" - they name-drop Sonos on purpose.

I am very, very interested to hear about how you get along on Monday with Sonos.

As for Amazon, I found reaching them super easy. Open the Alexa app, go to Help and Feedback, Call Customer Service, select a device, a category (SKILLS), followed by "Apple Music" then enter your number and they will call you right back.

On the off chance you speak to someone who I spoke to, his name is Vikram.

wow, reading about your experience makes me really angry. It sucks that they just don’t care. Even worse than that, they refuse to believe the experience of their customer and other information out there. Ridiculous.

Mate I am beyond livid. They were unbelievable on the phone today. I spent HOURS talking to them and they refused point blank to believe anything I had to say, or fact check Amazon or Apple's website. They couldn't have cared less if they tried that Apple and Amazon were specifically quoting their devices as doing something which they say they do not do, and do not plan to implement functionality for them to do so at any point in time.

I hope you don't mind but I actually quoted your posts - given that your name states you're Aussie - and your posts around Apple Music and they told me you must be using a VPN, with your location set to US, with a US Apple Music account. When I told them to read your posts, and look up the forums, they kept repeating "we are not aware of anything relating to this" (Howard did) over and over and over.

I honestly ended up screaming at him and then he put me through to Michael.

You should also give them a call and ask specifically for those staff members and maybe we can get something going...