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MurraySonos
Contributor I
December 5, 2018

Audio actions in routines are currently not supported on this device.

  • December 5, 2018
  • 78 replies
  • 31119 views
I have set up a simple 2 step routing to turn on two smart plugs simultaneously through Alexa. This works 100% find on a dot but I get an audio recording of "Audio actions in routines are currently not supported on this device" every time I run it from my Sonos One. How do I make this irritation go away!
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    78 replies

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    amorsell
    Lyricist I
    December 13, 2018
    Another +1 here. Our Sonos Beam Alexa says this every time we run any routine. We have an old Dot that simply replies with "okay" when the same routines are run through it. I realize that this problem may lie more on the Alexa / 3rd party side of things, but I hope they all get it worked out since it drives us crazy.
      Yvopyvo
      Lyricist I
      December 15, 2018
      Same problem here, that message "Audio actions in routines are currently not supported on this device" is so irritating, that iam not using routines. I dont understandent why we get the message, if all tasks in routines are done correctly afterward. Can you please respond sonos? Iam thinking about turningoff microphone and use dot rather.but then there is no point for buying beam.
        d0ink
        Contributor I
        December 28, 2018
        I have the same problem. It was working fine but now they (amazon or sonos) changed something in the updates this month and I get that message now. very poor on both company's side. THIS WAS WORKING and I have changed no settings
          UKMedia
          UKMedia
          December 28, 2018
          I have the same problem. It was working fine but now they (amazon or sonos) changed something in the updates this month and I get that message now. very poor on both company's side. THIS WAS WORKING and I have changed no settings

          You are experiencing the joys of cloud computing... Functionality is now split between the Sonos App, Sonos Skill, and Alexa - and in some cases music service organisations as well. Sonos will develop some aspects independently of Amazon and likewise, Amazon will do the same where competitive pressures apply. I suggest that you Disable the Sonos skill in the Alexa App and then Enable again.
          Remember: Sometimes Red Wine helps :)
            d0ink
            Contributor I
            December 28, 2018
            Hi
            I have already tried that but did not cure the problem.
            UKMedia
            UKMedia
            December 28, 2018
            Hi
            I have already tried that but did not cure the problem.

            What is your routine attempting to do? Sonos doesn't support its devices being included in Routines currently, but you can trigger a routine on a Sonos One to output Audio on to an Echo device.
            Remember: Sometimes Red Wine helps :)
            d0ink
            Contributor I
            December 28, 2018
            turning off lights, turn off AVR, turn off DVR and turn off TV all worked fine last month with no audio message
            UKMedia
            UKMedia
            December 29, 2018
            turning off lights, turn off AVR, turn off DVR and turn off TV all worked fine last month with no audio message

            I believe there may be a bug with the Beam that has recently caused this, do you have one? (My Sonos One is working fine with Routines - not much help to you sorry) If a Sonos One is the Alexa device, where are you located?
            Remember: Sometimes Red Wine helps :)
            d0ink
            Contributor I
            December 29, 2018
            Hi
            Thanks for all the replies, great community here :)
            I don't have a Beam and I live in the UK. The thing thats driving me mad is that it worked fine just a few weeks ago.
              PaddyC90
              Contributor I
              January 4, 2019
              I agree that the Alexa integration needs to be much better, I’m very disappointed with that experience. I’d also love to be able to use it to group rooms to play music too but it doesn’t look like any progress is being made with that either.
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