arc wont connect to amazon

Hi @AC511 

Welcome to the Sonos Community!

Thanks for reporting this issue with adding Alexa. We are unable to reproduce this issue in our own testing - could you please re-attempt to add Alexa to your system, then when it fails, immediately submit a support diagnostic? Please don’t post the given numbers here on the forum, however - instead, please DM them to me, letting me know you were trying to add Alexa. Thank you for your assistance in this matter.

Hey, i got the same issue, including numerous people on the german forum.

You try to add alexa and it hangs when trying to connect to the amazon servers. That issue persists since the update of the new App. Some people report that it works when reverting to the 16.1 App if the speakers Firmware was not Upgrade yet.

I'll send you a diagnostics when I am home later as well if that is okay for you.

Yep. That's exactly what's happening. Unfortunately firmware was upgraded. I'd appreciate a diagnostics...TY

Hi @Seeky & @AC511 

Please DM me diagnostics numbers and I’ll forward them to my colleague. Thanks.

Again, there is no diagnostic numbers. It just hangs when it's ready to connect. Never gets to an error. Just won't connect.

You need to go into settings, scroll down to the bottom and select sonos support to send diagnostics after you encountered the issue, manually. There you get a number.

Hi @AC511 

I think I see the confusion - I’m not referring to error numbers, which are sometimes displayed when you attempt something. You would need to submit a support diagnostic manually, after your attempt to do something has failed. Thanks.

Edit: @Seeky was quicker!

Well I did send a diagnostic. I do it to you right when it was requested.

I sent it in the private message. Do you want the number here,?

Hi @AC511 

Apologies! That was all my fault for not realising you were the person who started this topic!

No need - it’s already been handled. Thank you!