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Contributor I
Feb 7, 2022 7:10 PM UTC
Answered

Arc turns on TV when just asking Alexa to do something

When I use the Alexa to activate something else like lights for example it automatically turns on my TV. 

I then have to ask it to turn the TV off. 
 

Is there a way to use the Alexa on the Arc without this happening? 
 

Thanks

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Lead Maestro
Feb 7, 2022 7:24 PM UTC

This shouldn’t be happening. You should try unplugging the Arc and TV from power for a couple of minutes, disabling and re-enabling the Sonos skill in the Alexa app, and disabling and re-enabling Alexa on the Arc.

"Receive with simplicity everything that happens to you." - Rashi

1 reply

Lead Maestro
Feb 7, 2022 7:24 PM UTC

This shouldn’t be happening. You should try unplugging the Arc and TV from power for a couple of minutes, disabling and re-enabling the Sonos skill in the Alexa app, and disabling and re-enabling Alexa on the Arc.

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"Receive with simplicity everything that happens to you." - Rashi