Arc Green Mute Status Light On When Using Alexa To Turn Off TV

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When I turn off my Sony X900H using Alexa, the TV goes off but the green mute status light comes on the Arc and stays on. Anyone else having this issue? Any Advice? Thanks.

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Jean C.Answer

Retired Sonos Staff

Hello @William_61,

Thank you for reaching out with your question. It sounds like your Sony TV might be automatically muting your soundbar when you turn off the TV.

You may want to reach out to Sony to see if this feature can be adjusted or disabled.

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Richii

Lyricist II

Hi not I am not convinced this is a Sony issue as stated earlier it was not a problem when using the beam with the same Tv and same Sonos kit...this started only when I changed from the beam to the Arc....

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Annazel S

Retired Sonos Staff

Hi @Richii.

Thanks for your response and I totally understand your point on a customer’s perspective.

I’d personally suggest that it’s still best to give it a try and contact Sony, not because it is an issue on their end but because they are the expert when it comes to the TV’s configuration, and come up with the best recommendation they can provide.

Please let us know if there is anything else we can do for you.

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