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William_61
Enthusiast II
June 21, 2020
Answered

Arc Green Mute Status Light On When Using Alexa To Turn Off TV

  • June 21, 2020
  • 12 replies
  • 1445 views

When I turn off my Sony X900H using Alexa, the TV goes off but the green mute status light comes on the Arc and stays on. Anyone else having this issue? Any Advice? Thanks.

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Best answer by Jean C.

Hello @William_61,

Thank you for reaching out with your question. It sounds like your Sony TV might be automatically muting your soundbar when you turn off the TV.

You may want to reach out to Sony to see if this feature can be adjusted or disabled. 

12 replies

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Richii
Lyricist II
September 22, 2020

Hi not I am not convinced this is a Sony issue as stated earlier it was not a problem when using the beam with the same Tv and same Sonos kit...this started only when I changed from the beam to the Arc....

Annazel S
Annazel S
Retired Sonos Staff
September 23, 2020

Hi @Richii.

Thanks for your response and I totally understand your point on a customer’s perspective.

I’d personally suggest that it’s still best to give it a try and contact Sony, not because it is an issue on their end but because they are the expert when it comes to the TV’s configuration, and come up with the best recommendation they can provide.

 

Please let us know if there is anything else we can do for you.

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