Another very dissapointed customer - Sonos One / Alexa integration frustrations
After hearing the sound quality on Sonos speakers on a friends system, i was impressed. After seeing that the Play 1 was Alexa capable, I bought a pair. Was so excited when they arrived, but quickly came down to earth when I discovered that they don’t link with Alexa in a way that allows her voice to actually play through the speaker. Whether or not this advertising is deceptive isnt even my main beef at this point... I did more reading, and after seeing that the Sonos One does allow Alexa to play through, I forked over another couple hundred and bought one of these. I was aware of the incompatibility issues regarding stereo pairing with my Play 1s, but decided I could live with that. What i cant live with is how poorly the microphone responds to Alexa voice commands. More often than not, i have to face the speaker and raise my voice even though Im only 5 feet away. Meanwhile my Echo Dot in the bedroom, and around the corner is hearing me just fine. I spent most of my day yesterday trying to tweak and find some workaround that would make this bearable, without any success. Along the way, also found out the wake word can not be changed. What is up with that? Sadly, i will be returning all three speakers on Monday. I was planning to buy a pair each for my brother and Mom for Xmas. Needless to say, i will be looking elsewhere as they are less tech savy and would be even more frustrated.