Avid Contributor I

Announcement routine with Alexa not working

Forum|Forum|3 years ago
February 7, 2023
17 replies
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I have two Sonos speakers with Alexa (beam and one gen2).

I've created a routine with an announcement to be played on all the speakers at a certain time, but it is not working. also testing the routine is not making any announcement. If a do a manual announcement it is working correctly.

I have seen other threads about this problem but I haven’t find a solution.

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EriksatieAuthor

Avid Contributor I

Sorry the animation isn’t very clear as it’s limited by the 5mb upload limit allowed here but here is a screenshot too…

In my list I can see just the One and not the Beam. I’ve tried selecting “all devices” or Sonos One but it doesn’t work in any case

Ken_Griffiths

The last entry in my image above, despite its name, is not an actual Sonos speaker component per se - it’s the Alexa component of a Beam (gen1), but why that single device is listed when I have dozens of other Sonos speakers with Alexa components enabled, is just one of life’s mysteries🤔? All the other devices shown in the list are echo dots only. I suspect there is still perhaps a ‘bug’ here in the Alexa App.

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EriksatieAuthor

Avid Contributor I

The last entry in my image above, despite its name, is not an actual Sonos speaker component per se - it’s the Alexa component of a Beam (gen1), but why that single device is listed when I have dozens of other Sonos speakers with Alexa components enabled, is just one of life’s mysteries🤔? All the other devices shown in the list are echo dots only. I suspect there is still perhaps a ‘bug’ here in the Alexa App.

the guy from Alexa support told me that some routines don’t work with third party devices. I told him that manual announcement do work, but he said that routines are another matter. it’s strange to me because it’s just an automation of something that is already working, so instead of me pushing a button it’s a script that push the button for me… it should work! but I see there is something else here, the fact that speakers aren’t showing up is a mystery.

UKMedia

Well it can’t geographical, as my Sonos devices are listed and my test routine still works! Very strange. The action I’m using is Send Announcement.

Remember: Sometimes Red Wine helps :)

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EriksatieAuthor

Avid Contributor I

Well it can’t geographical, as my Sonos devices are listed and my test routine still works! Very strange. The action I’m using is Send Announcement.

do you have Echo or other first party Alexa speakers?

How are your Sonos speakers connected? LAN or wi fi? I’m asking that because in my case the One shows up as destination, and it is connected on wi fi, while the beam is cabled and it doesn't show up.

I’m using Send Announcement too

UKMedia

Well it can’t geographical, as my Sonos devices are listed and my test routine still works! Very strange. The action I’m using is Send Announcement.

do you have Echo or other first party Alexa speakers?

How are your Sonos speakers connected? LAN or wi fi? I’m asking that because in my case the One shows up as destination, and it is connected on wi fi, while the beam is cabled and it doesn't show up.

I’m using Send Announcement too

I have Echo Dot’s and Echo Shows. I’m testing on a Sonos One and Sonos Beam for the voice command and outputting on a Sonos One , Sonos One SL, Beam and Arc, as well as all of the Echo devices. My Sonos devices are connected via a mixture of ethernet cable and Sonos Net connections. All of my Sonos and Echo devices are outputting the Announcement.

Remember: Sometimes Red Wine helps :)

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AaronWaguespack

Contributor I

Having the same issue.
From the post above it sounds like this has been a known issue but for the past year but is working for some people. And no updates since then?
I bought a Sonos One just for routines but without the announcement feature it really it really isn’t working for me without that. I don’t know if I should return it and try again or just return it.

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