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Announcement routine with Alexa not working

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I have two Sonos speakers with Alexa (beam and one gen2).

I've created a routine with an announcement to be played on all the speakers at a certain time, but it is not working. also testing the routine is not making any announcement. If a do a manual announcement it is working correctly.

I have seen other threads about this problem but I haven’t find a solution.

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UKMedia

I have two Sonos speakers with Alexa (beam and one gen2).

I've created a routine with an announcement to be played on all the speakers at a certain time, but it is not working. also testing the routine is not making any announcement. If a do a manual announcement it is working correctly.

I have seen other threads about this problem but I haven’t find a solution.

This works fine for me or both Sonos and Alexa devices. Does your Beam respond to ‘Alexa. What’s the time?’

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Remember: Sometimes Red Wine helps :)

E

EriksatieAuthor

Avid Contributor I

I have two Sonos speakers with Alexa (beam and one gen2).

I've created a routine with an announcement to be played on all the speakers at a certain time, but it is not working. also testing the routine is not making any announcement. If a do a manual announcement it is working correctly.

I have seen other threads about this problem but I haven’t find a solution.

This works fine for me or both Sonos and Alexa devices. Does your Beam respond to ‘Alexa. What’s the time?’

Yes, both works when you ask the time or any other question

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UKMedia

Can you Disable then Enable the Sonos skill in the Alexa App and retest.

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Remember: Sometimes Red Wine helps :)

E

EriksatieAuthor

Avid Contributor I

Can you Disable then Enable the Sonos skill in the Alexa App and retest.

I’ve tried but no luck… same as before

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Ken_Griffiths

Can you Disable then Enable the Sonos skill in the Alexa App and retest.

I’ve tried but no luck… same as before

It seems Sonos Staff are aware of the issue in some regions. See here:

It has been mentioned that it’s Amazon than need to fix it, so I would let Amazon Support Staff know about the matter and then maybe check for any App updates and fingers-x’d🤞Amazon go onto fix the issue.

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E

EriksatieAuthor

Avid Contributor I

Can you Disable then Enable the Sonos skill in the Alexa App and retest.

I’ve tried but no luck… same as before

It seems Sonos Staff are aware of the issue in some regions. See here:

It has been mentioned that it’s Amazon than need to fix it, so I would let Amazon Support Staff know about the matter and then maybe check for any App updates and fingers-x’d🤞Amazon go onto fix the issue.

I’ve contacted Amazon and I’ve been called back to better understand the problem. the guy send a ticket to development to understand if this problem depends on Amazon or on Sonos and he said that probably this particular routine is not supported on Sonos. that’s it for now!

Translate

UKMedia

Can you Disable then Enable the Sonos skill in the Alexa App and retest.

I’ve tried but no luck… same as before

It seems Sonos Staff are aware of the issue in some regions. See here:

It has been mentioned that it’s Amazon than need to fix it, so I would let Amazon Support Staff know about the matter and then maybe check for any App updates and fingers-x’d🤞Amazon go onto fix the issue.

I’ve contacted Amazon and I’ve been called back to better understand the problem. the guy send a ticket to development to understand if this problem depends on Amazon or on Sonos and he said that probably this particular routine is not supported on Sonos. that’s it for now!

Strange that it still works on my set-up...

Translate

Remember: Sometimes Red Wine helps :)

E

EriksatieAuthor

Avid Contributor I

I’ve contacted Amazon and I’ve been called back to better understand the problem. the guy send a ticket to development to understand if this problem depends on Amazon or on Sonos and he said that probably this particular routine is not supported on Sonos. that’s it for now!

Strange that it still works on my set-up...

could be related to the country? I’m in Italy

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Ken_Griffiths

I’ve contacted Amazon and I’ve been called back to better understand the problem. the guy send a ticket to development to understand if this problem depends on Amazon or on Sonos and he said that probably this particular routine is not supported on Sonos. that’s it for now!

Strange that it still works on my set-up...

could be related to the country? I’m in Italy

It doesn’t work for me either, I’m in the UK, but I understand some US users mention it’s working for them, so maybe it’s a European issue with Alexa. I can’t even see the Sonos devices listed in the routine. See animation attached.

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Ken_Griffiths

Sorry the animation isn’t very clear as it’s limited by the 5mb upload limit allowed here but here is a screenshot too…

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