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Datz53
Contributor II
Oct 21, 2025 7:20 AM UTC

Amazon not working since outage

Since the Amazon outage 20/10 Amazon no longer works on my Era 100 and trying to re connect fails every time. Any ideas?

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    8 replies

    Stanley_4
    Stanley_4
    Grand Maestro
    Oct 21, 2025 7:24 AM UTC

    If it is back up at Amazon maybe a local reset?

    Power down all Sonos, reboot router and controller then power up your Sonos. 

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    Datz53Author
    Contributor II
    Oct 21, 2025 7:30 AM UTC

    Thanks Stanley. I’ve done that and no joy. I’ve also now disconnected the skill and re enabled and now Alexa can’t even see my Era 100.  🤷‍♂️

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      tzunder
      Trending Lyricist I
      Oct 21, 2025 8:14 AM UTC

      Let's all talk in that thread.

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        doctorlunch
        Contributor I
        Oct 21, 2025 1:35 PM UTC

        same problem here. All Alexa integration on sonos speakers stopped. I have deleted the skill and now it will not reload. I am sure this is the tip of the iceberg! I hope sonos are working on it

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        tzunder
        Trending Lyricist I
        Oct 21, 2025 2:27 PM UTC

        Best to wait I suggest. 

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        doctorlunch
        Contributor I
        Oct 21, 2025 4:39 PM UTC

        good news, got one speaker back up but the other is refusing to connect so it is obviously fixed. Just have to keep trying.

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        AjTrek1
        AjTrek1
        Oct 21, 2025 5:50 PM UTC

        Due to the AMS outage I lost Alexa on my Move2. That was pretty good considering I have seven (7) Sonos rooms with Alexa enabled. I didn’t have to do anything with the Alexa app. However to get Alexa back onto my Move2 I removed the service and set it up again. It took a bit longer than normal but it’s back. Bottom-line in my case was to remove Alexa from the Move2 and setup again.

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        sandra_p
        Lyricist III
        Oct 22, 2025 10:12 AM UTC

        Most likely, the crash has broken your device's saved authentication. You should try removing your Amazon account from Era100 and setting it up again. Alternatively, reinstall any Amazon apps or updates to restore connectivity.

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