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LOU12
Contributor I
June 2, 2018

Amazon Music Market Place Not Configured Correctly

  • June 2, 2018
  • 15 replies
  • 12794 views
HI i have spent a while trying to get alexia to play music via voice control. It will play music via the Sonos app. I can get the radio to play via voice control.. but really want to be able to play music that way.. can you help?
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    15 replies

    UKMedia
    UKMedia
    June 4, 2018
    Hi

    Can you confirm the source of the music that you want to play? I assume that this is a streaming service, can you please check that the same service/account is added to both Alexa and Sonos.
    Remember: Sometimes Red Wine helps :)
    LOU12Author
    Contributor I
    June 4, 2018
    Hi

    I am a amazon prime customer so have access to this music and can play say Adele 25 via my sonos app, but if I try and get the same to play via voice control..it gives me the above message.

    Interesting, the amazon app, I can see my playlist and when I try and use that to play music it errors and says, "error getting amazon music playlist information". But I can play the same from the sonos app..?
    UKMedia
    UKMedia
    June 4, 2018
    Can you please disable then re-enable the Sonos skill in the Alexa app and retest.
    Remember: Sometimes Red Wine helps :)
    LOU12Author
    Contributor I
    June 4, 2018
    hi

    Did that, retested and same message - "your amazon music market place is not configured correctly for this device"
    UKMedia
    UKMedia
    June 4, 2018
    And if you open the Alexa app and select Music and Books>Amazon Music. Can you search and select a track to play?
    Remember: Sometimes Red Wine helps :)
    LOU12Author
    Contributor I
    June 4, 2018
    HI, no it errors - Error getting Amazon Music playlist information
    Please try again later.
    UKMedia
    UKMedia
    June 4, 2018
    I suggest you contact Amazon in that case, as they will be able to investigate Alexa more thougherly.
    Remember: Sometimes Red Wine helps :)
    LOU12Author
    Contributor I
    June 4, 2018
    hi
    i spoke to them and they sorted out an issue with my amazon account using both.com and .co.uk. So made some progress, however, what they have told me to go back to sonos.

    1. I am linked up to amazon prime music in both apps
    2. i can play all music from amazon prime via the sonos app
    3. i have been told by amazon that with sonos 1 speakers i can't play music via alexia app - i am getting no errors now after updating location.
    4. reason to have alexia is to have voice command, this is not working for prime music. answer i get is set up sonos skill in alexia app.... IT IS...

    HELP... please:8
    UKMedia
    UKMedia
    June 4, 2018
    Hi again

    Please have a look at the steps I've listed in the Answer to this post:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
    Remember: Sometimes Red Wine helps :)
    LOU12Author
    Contributor I
    June 5, 2018
    Hi

    I have spent so long looking at this- can you tell me how to send a diagnostic report?

    thanks
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