Amazon music is on streaming on another device ...

Appear to be having a similar issue. I say Alexa 'play music in Family Room' , says it's playing but no sound. When try to do same again it says it's playing on another device, but what device??? It appears Amazon Music is playing in the back ground somewhere as if open Sonos App on its own & play from Apple Music it plays ok.

I'm getting the same issue as the above i.e. it says it's already playing on another device but I don't know which one and don't know how to stop it.

I'm having the same issue on my new Sonos One. Even though I am not streaming anywhere else I still get this message and it's really frustrating.

Same issue. Help? Just bought Sonos with Alexa built in. Won't do what I purchased it for cause of the 'playing on anther device' issue. I'm gonna return it if I can't get it fixed. Dumb.

I had the same problem and called tech support, they said to remove the sonos skills from Alexa and re-add it. It worked.

I had the same problem and called tech support, they said to remove the sonos skills from Alexa and re-add it. It worked.
This is a go to method to fix the issue. Another thing that can do the trick is to say "Alexa, stop playing" and see if it lists where music is playing (even if it isn't). Also, you can go to the Alexa App, and check if there are any devices that say they're playing music.

Hi Andrew, that is expected behavior at this time. Many music services have a limit to the number of concurrent streams that can be going. Amazon Music is limited to one. However, you can group multiple Sonos players together and have Amazon Music playing to all of them at the same time.

Sorry, that's not the point.

As long as I use the app I can use Amazon unlimited to play different music streams on any of the Sonos devices - no problem at all. The fun part starts when Alexa is used to start streaming: All over sudden it is only possible to listen to one unlimited stream at the time.

If all of this happens due to the one user at a time limit - fine with me but than we need support for multiple accounts on the Sonos side to use the unlimited family plan ... any plans for that?

I'm still confused by the different levels of Amazon Unlimited, and I probably would be avoiding Amazon altogether if any other service currently worked.

As far as I understand it Amazon Music unlimited Individual plan works with multiple devices but only one stream at a time.

The Family plan allows 6 streams at a time.

There is only me in the household but I do like to walk from room to room and request different music as the mood takes me, so the only way I got this to work was to pay more and opt for the Family plan --- just for me

I'm still weighting up whether or not I like Amazon music unlimited enough to keep it --- to be honest I much preferred Deezer, but there is no sign this will ever work with Echo. Spotify (via voice) is coming next month -- can anyone advise if this allows multiple simultaneous streams ??

Regards

Andrew

Right now I use Amazon unlimited and I can stream different unlimited streams in every single room. No problem at all - as long as you use the app.

The family plan is needed if you use more than one device (not streams) to listen to at the same time e.g. streaming on Mobile device on the road while someone else ist listening to the Sonos at home - this will not work. Right now Sonos is handled as one device - again if you use the app to control it.

Normally the devices are personalized like iphones - and there is one stream per device. That's where Sonoes does not quite fit in: a sonos speaker is not really personal nor is it limited to one stream at a time ...