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PacoReal2183
Contributor I
Oct 23, 2017 11:57 PM UTC
Question

Amazon Marketplace on Sonos

Hi!

I'm having trouble trying to use my Alexa with Sonos.

When I say "Alexa play Frank Sinatra in the Sonos Living" it give me the answer "Your Amazon Music Marketplace is not configured correctly for this device".

In some cases when I say "Alexa play Frank Sinatra in the Sonos Living" it resumes the queue.

Can you guys help me?

Thanks,
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    12 replies

    jgatie
    jgatie
    Oct 24, 2017 12:15 AM UTC
    Make sure your Sonos is not sharing its name with other smart devices.
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Oct 24, 2017 9:17 PM UTC
    Do you have your default music service configured in the Alexa app? It sounds like it's trying to load up Amazon Music and it isn't authorized on Sonos and the Alexa app.
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    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Yuri Bedny
    Lyricist I
    Oct 24, 2017 10:55 PM UTC
    Same here. Wonder if anyone solved this issue?
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    nortsy
    Lyricist I
    Oct 25, 2017 1:19 AM UTC
    I’ve same problem, been trying to fix for 2 hours now. About to plug echo back in
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    thael88
    Lyricist I
    Oct 25, 2017 11:21 PM UTC
    Having the same issues, can’t get it to play using the Alexa voice command (radio is working and Amazon music using the Sonos app is working as well).
    Double checked and all settings should be for the UK.
    Don’t know what else to check to change...
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    PacoReal2183Author
    Contributor I
    Oct 30, 2017 7:28 PM UTC
    Make sure your Sonos is not sharing its name with other smart devices.

    It was, but I changed that!
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    PacoReal2183Author
    Contributor I
    Oct 30, 2017 7:31 PM UTC
    Do you have your default music service configured in the Alexa app? It sounds like it's trying to load up Amazon Music and it isn't authorized on Sonos and the Alexa app.

    Yes! It's configured Amazon Music as default.

    The stranger thing is that Alexa can reach the device, because sometimes it resumes the original queue.
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Oct 30, 2017 11:03 PM UTC
    That does sound strange. I'd suggest that you give us a call and take a look with the team on this one.
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    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    barry_wien
    Lyricist I
    Nov 11, 2017 10:51 PM UTC
    I have the same problem, very, very frustrating. Did anyone find a solution? Thanks in advance.
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    Ken_Griffiths
    Ken_Griffiths
    Nov 11, 2017 11:20 PM UTC
    Make sure your Sonos is not sharing its name with other smart devices.

    It was, but I changed that!

    Having renamed your Sonos Room ... did you go to Alexa and forget the original device name and rescan/rediscover your Sonos devices. Note: in the U.K. following the recent Amazon Alexa iOS updates, there is no longer a method to 'forget' a smart home device using the iOS mobile app, but you can still 'forget' old devices by logging into your Alexa account online using a computer web browser. Here is the login link if you need to forget an old device name:

    https://alexa.amazon.co.uk/spa/index.html (also note, this link may not work with a mobile web browser as it may install or try to open the Alexa mobile app)

    Go to the smart home section/devices and choose the device you need to forget and then do a rediscover of all devices.

    The screenshots attached show difference between the U.K. iOS Alexa App and the Alexa Website smart home device pages.
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