Amazon Fire TV

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I have a fire TV (which I use as my family room Alexa) on Input 2 of my TV. My sonos is connected to the fire TV and works fine when on input 2. When I am watching cable (Input 1) and ask Alexa a question I get no sound at all but Alexa is responding. Is there any way to fix this?

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UKMedia

Have you tried connecting your Sonos Playbar to the TV rather than your Fire TV box?

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Remember: Sometimes Red Wine helps :)

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sixogto21Author

Contributor I

Have you tried connecting your Sonos Playbar to the TV rather than your Fire TV box?

It is connected to the TV via Optical

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Sebastien D.

Sonos Staff

@sixogto21 Just to get a better understanding of your issue. Are you able to get audio playback coming out of your Playbar when you are watching from Cable?

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sixogto21Author

Contributor I

I have no clue how but my wife got it to work no matter what is playing through my sonos. Alexa will now interrupt the sound to answer me. She re paired with an iPhone (I have a Note 10+) maybe that was the difference? Weird.

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Sebastien D.

Sonos Staff

As far as i am concerned, it shouldn’t mater what OS are we using for functionality. Alexa interrupts the audio as it is waiting for a voice command. Were there any changes to your TV your wife might’ve changed that you’re aware of?

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