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Contributor III
October 5, 2017

Amazon Dot and Play 5 line in going quiet when replying from Alexa

  • October 5, 2017
  • 72 replies
  • 15593 views
I have an Amazon Dot connected to my play5 using the line in option.

Until today Alexa speech volume and the music volume were fine. I have now updated my speakers, but now I can hardly hear Alexa speaking. (Weather reports etc)

If I ask her to play music the volume is fine. I have set the line in volume to 10 for the speaker in the options, but this makes no difference. Anyone else having this issue.?

Thanks
Marc
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72 replies

Ryan S
Retired Sonos Staff
November 27, 2017
Likewise. I have the exact same problem on both my CONNECT:AMPs. Is there a fix for this?
There isn't really a fix since it's really performing as intended at the moment. The CONNECT:AMP is supposed to drop its volume and you talk to Alexa so that the microphones can hear you, and you can hear Alexa's reply.

The best workaround would be either to disconnect the line-out on the Dot to your CONNECT:AMP's line-in. Otherwise, you could disable the Alexa skill for Sonos and the ducking would be disabled. However, you wouldn't be able to control Sonos using Alexa anymore.

We're still doing some work on this feature based on feedback, so there will be some changes coming in the future.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Lyricist II
November 30, 2017
I am having the same problem. I tried disabeling the play 5 speaker from my smart home in the alexa app to see if it would prevent the ducking the ducking. But it didnt... has this been resolved??? It is annoying and limits the isability of your echo dot
Lyricist I
December 7, 2017
Any update on this, it is making some of my Alexas unusable and as you never know which one is going to answer it is a real pain!
I know I make this sound easy, but why can't there be a tick-box setting somewhere that simply says "Hear Alexa responses from this speaker" which when selected would stop the ducking on the Alexa response part (i.e.after it has finished listening, which would still be ducked).
Lyricist I
December 12, 2017
this is THE MOST annoying feature. i disabled the skill. excuse me, it's not a feature - it's a DEAL BREAKER!!!
Lyricist I
December 18, 2017
Just disabled the skill, since it makes the dot hooked to a Sonos unusable... it was also driving me nuts with the music playing on other sonos randomly going quiet for seemingly no reason. Very disappointed with the way this works.
Lyricist I
December 19, 2017
thanks for the work around was driving me nuts when I first tried to hook my dot to my Sonos quick google search found this.
Like others disappointed with the Sonos skill but hard wired and disabled skill does what I want
Lyricist I
December 26, 2017
Adding my vote to allow end users to toggle ducking on/off with the Alexa Sonos Skill. Bought echo dots for the house and enabled the Sonos skill. Every few minutes, Sonos would 'duck' when one of my kids would ask Alexa something in another part of the house. We disabled it and went back to our mobile app to control Sonos. Hopefully this gets resolved soon.
Contributor I
January 6, 2018
I think more importantly than enabling or disabling for most people if the sticking only happened to the Sonos in the group that the Amazon echo is assigned this would resolve most people's issues with the speaker being ducked down when an activating command is issued in a different room to the Sonos
Lyricist II
January 28, 2018
I had same issue and I removed the Play 5 from the list of Alexa SMART HOME devices (found in the Alexa app). This restored the Alexa voice to its normal volume. Obviously, it means that I can't ask Alexa to play music in the Kitchen (the Sonos name for the room where the Play 5 is located) but Alexa accepts requests to play music in the other Sonos rooms. It is still possible to ask Alexa to play music etc on the Echo Dot which is connected to the Play 5 speaker as I could before this latest update from Sonos/Amazon.

This is by far the best solution for my purposes. I don’t want to disable Alexa skill as that means we can’t use voice capability on Sonos One in another room. No more ducking now. Thanks, Stephen!
binh25
Avid Contributor I
February 18, 2018
This issue is so annoying it making the skill useless so I disable the skill, what genius think this is the way it should work ? Have they test this thing with users in home with multiple echo devices and everyone using Elexa in different room listen to different musics then we all go ducking when anyone say Alexa ...

Hello real genius I say -:)
I went mental today in the garden listen to my music then my kids start using Elexa and ducking stop ducking play play ducking arggg hahah