Skip to main content
JustAnotherChris
Contributor I
May 17, 2019 4:04 PM UTC
Answered

Amazon Alexa will NOT connect to Sonos Api to link account via SKILLS

Since a few days ago my Alexa will not work on Sonos. So I unlinked my account and now I can't link it back together.

I keep getting "Oops! Amazon can not connect to Sonos"

I have tried signing out of all Amazon apps/products and my email addresses are both the same.

Nothing is working and I'm really starting to get frustrated and mad here.

Anyone know what else to do or try?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    JustAnotherChrisAnswer
    Contributor I
    May 19, 2019 4:18 PM UTC
    Never mind then I just took Echo and Sonos back plz close the thread thanks!
    View in thread

    6 replies

    jgatie
    jgatie
    May 17, 2019 4:55 PM UTC
    Previously there was an outage that is now cleared up. Try again.

    By the way, you can monitor for outages by clicking on the "View real-time service status" link to the right of your post.
    Translate
      JustAnotherChrisAuthor
      Contributor I
      May 17, 2019 5:45 PM UTC
      Previously there was an outage that is now cleared up. Try again.

      By the way, you can monitor for outages by clicking on the "View real-time service status" link to the right of your post.

      Yes I was aware of that and I have been checking on that. I saw it was fixed this morning my time so I waited a few hours and tried and still not working for me. Same issue.
      Translate
      Jeff S
      Jeff S
      Retired Sonos Staff
      May 17, 2019 6:12 PM UTC

      Previously there was an outage that is now cleared up. Try again.

      By the way, you can monitor for outages by clicking on the "View real-time service status" link to the right of your post.      Yes I was aware of that and I have been checking on that. I saw it was fixed this morning my time so I waited a few hours and tried and still not working for me. Same issue.

      Hi there,

      Please try the steps found in this thread to get things working. If that doesn't work, submit a diagnostic report and reply here with the confirmation number.
      Translate
      Help others find useful content by clicking the like button and selecting the best answer to your question.
        JustAnotherChrisAuthor
        Contributor I
        May 17, 2019 9:50 PM UTC


        Previously there was an outage that is now cleared up. Try again.

        By the way, you can monitor for outages by clicking on the "View real-time service status" link to the right of your post.        Yes I was aware of that and I have been checking on that. I saw it was fixed this morning my time so I waited a few hours and tried and still not working for me. Same issue.        Hi there,

        Please try the steps found in this thread to get things working. If that doesn't work, submit a diagnostic report and reply here with the confirmation number.


        That seems to be aimed at the Sonos One.

        I don't have a Sonos One. I have an Echo Dot 3rd gen and a Play 1 speaker set up.
        Translate
        JustAnotherChrisAuthor
        Contributor I
        May 18, 2019 7:04 PM UTC
        Diagnostics sent. "Your confirmation number is: 1188115435."

        I doubt this is a Sonos specific issue and more along the lines of both Amazon AND Sonos.

        If this doesn't get resolved soon I will be returning it as I am getting quite furious that it's been a full week now and this is still not resolved.
        Translate
        JustAnotherChrisAuthorAnswer
        Contributor I
        May 19, 2019 4:18 PM UTC
        Never mind then I just took Echo and Sonos back plz close the thread thanks!
        Translate
        Terms & ConditionsAccessibility statement