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Contributor I
November 28, 2024

Amazon alexa not connecting

  • November 28, 2024
  • 13 replies
  • 296 views

Hello! I have my Sonos move 2 connected to the Amazon Alexa app. Whenever I check the device page on Alexa it shows it’s connected on the love 2 speaker however when I click on that speaker in the app it says it’s offline in red. Anyone have this issue?

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13 replies

MoPac
Headliner III
November 30, 2024

 I’ve never read that Sonos can be grouped with Echo devices.  It certainly doesn’t work here.  I am able to get Sonos work to work with Alexa commands to play music.  Don’t really do that very often. 
 
 When we are eating dinner I use the Den system ( stereo Echo Gen 4 pair with Echo Sub ) to play my Spotify Jazz playlist.  That’s usually the only time I use voice control.

 In the Alexa app the Sonos & Spotify skills are activated and in Settings - Music & Podcasts   Spotify is the default service.

Enthusiast I
December 1, 2024

The term “group” has different meanings depending on context.

You cannot group a an Echo with a Sonos speaker, meaning they cannot be playing the same thing together.

However, you can create a group of Alexa devices into which you can place both Echo and Sonos devices. The Sonos are listed as speakers.  So when you tell Alexa to play music, it plays on the Sonos devices.  And if the Sonos devices in the Alexa group are grouped together via the Sonos app, then all speakers in the Sonos group play.  (At least that’s how it worked until everything broke a couple weeks ago.  Now the Alexa skill is no longer compatible with Sonos.  C’mon Sonos, get this fixed now!)

MoPac
Headliner III
December 1, 2024

 Yes you can ask an Echo to play music through a Sonos speaker, but I have never been able to have my Echo speakers and Sonos speakers play the same music at the same time.  If you know how to do that please let me know.  At this point I can only pull off that trick with Echo & WiiM as shown in my Party Time group in the earlier post.

 This Alexa app screenshot is of the Party Time group on the Edit screen where you can add new speakers to the group.  As you can see there are no Sonos speakers showing.  They cannot be added to this group.