Contributor I

Amazon alexa not connecting

13 replies
340 views
Translate All

Hello! I have my Sonos move 2 connected to the Amazon Alexa app. Whenever I check the device page on Alexa it shows it’s connected on the love 2 speaker however when I click on that speaker in the app it says it’s offline in red. Anyone have this issue?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

MoPac

Headliner III

Does the Move 2 speaker in the Alexa app look like this? Does the icon look like a speaker?

Translate

D

Doceddy

Lyricist I

Yes

Translate

B

BigpapajakeAuthor

Contributor I

Yes it does

Translate

MoPac

Headliner III

My Move speakers show the same red “Offline” message, but the Moves respond to Alexa commands just fine. Guess that screen is meaningless.

Translate

B

BigpapajakeAuthor

Contributor I

Yes that’s what mine is showing, I can speak to it as Alexa however it will only respond to my Alexa related questions but will not follow through with playing music or anything of that sort.

Translate

B

BigpapajakeAuthor

Contributor I

My Move speakers show the same red “Offline” message, but the Moves respond to Alexa commands just fine. Guess that screen is meaningless.

Yes that’s what mine is showing, I can speak to it as Alexa however it will only respond to my Alexa related questions but will not follow through with playing music or anything of that sort.

Translate

MoPac

Headliner III

Mine does play music. I don’t use voice control that often, but I was able to activate Alexa Voice last night and ask her to play a Spotify playlist which she was kind enough to do.

Translate

B

BigpapajakeAuthor

Contributor I

Mine does play music. I don’t use voice control that often, but I was able to activate Alexa Voice last night and ask her to play a Spotify playlist which she was kind enough to do.

I may just be out of luck or I may be doing something wrong.

Can you stream music from the Sonos and the individual Alexa devices at the same time? I know you can just with the alexas

Translate

MoPac

Headliner III

Sonos cannot be grouped with Echo devices. WiiM does work that way. Time for a party.