Amazon Alexa and Sonos Only Working In Some Rooms

Forum|Forum|8 years ago
October 18, 2017
15 replies
2081 views

Hi All,

I am having a problem, that after searching the support community nobody seems to be having so I am hoping you can help.

My System

Bedroom (2 x Play 1’s set up as a stereo pair)
Kitchen (2 x Play 1’s set up as a stereo pair)
Portable (1 x Play 5)
Living Room (1 x Playbar, 1 x Subwoofer, 2 x Play 3’s set as surrounds)

I have 3 echo dots, one in the Living room, bedroom and kitchen.

I have set up my sonos system on the Alexia app and all rooms are seen in the devices section of the app and all account linking went as it should have.

When a ask Alexia to play music in the Bedroom or on Portable all voice commands work as they should but if I ask Alexa to play music in the kitchen or the living room she replies in exactly the same way as for the Bedroom or Portable but no music plays. I have done all the usual, rebooting everything including the router, disabling the skill in the app and setting it up again but I have exactly the same outcome, could you please advise if there is anything else I could try?

Kind regards

Richard

P.S. I have submitted a diagnostic report and email to Sonos so will update this topic if I get a reply.

Rooms

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Best answer by Ryan S

That channel is definitely getting a lot of interference, it might be good to try running Sonos on the wireless if you want to give that a shot.

For troubleshooting purposes, it's best to keep everything in one place, so maybe update that email ticket you have and you can work with the technician there. That might be for the best.

Show previous replies

RwbennetAuthor

Contributor I

Hi,

I would recommend you name the Sonos speakers as the name of each room, then name the echo dots, dot 1 and dot 2.

Then in your Alexa app, forget all the devices, restart all your Sonos hardware then discover the devices again and all should work just fine.

Good luck.

Richard

Ryan SAnswer

Retired Sonos Staff

That channel is definitely getting a lot of interference, it might be good to try running Sonos on the wireless if you want to give that a shot.

For troubleshooting purposes, it's best to keep everything in one place, so maybe update that email ticket you have and you can work with the technician there. That might be for the best.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

N

Neil Cooper

Contributor I

I have the same problem, kitchen sonos will not play... I have 3 fire tv devices but none of them are named kitchen, I've rebooted, disconnected the skill several times but no luck.... Worked fine before the update, I was on the beta
Diagnostics ref. 7998065

Keith N

Sonos Staff

Hi there, Neil Cooper. Thanks for the diagnostic report, the system is looking great on our end. I suspect it has to be something to do with the Amazon Alexa account and the Sonos devices registered. One thing you may find success with is working with one of our technicians on the phone. They can set up a remote session and the two of you can go to the alexa.amazon.com website and look at your device registration.

Our contact information can be found here.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

N

Neil Cooper

Contributor I

I have the same problem, kitchen sonos will not play... I have 3 fire tv devices but none of them are named kitchen, I've rebooted, disconnected the skill several times but no luck.... Worked fine before the update, I was on the beta
Diagnostics ref. 7998065

One of my sonos ZP80s didn't have the correct location and time zone set, fixing this in the alexa app seemed to solve the problem, strangely, it was the ZP80 which was working correctly which didn't have the time zone set... but this fixed my problem

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