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Contributor I
Apr 26, 2024 1:36 AM UTC
Answered

alexa wont connect to sonos

After a power interruption Sonos won't respond to Alexa command. So I went to the Alexa app and disabled the Sonos skill.  Thereafter, I enable the skill. While my Alexa account get linked with Sonos, once the Alexa app looks for a device to connect, it cannot find my Sonos.  How do I fix this?  

 

And when I tried to add Sonos voice, it does not fully install and I get a message that there was something wrong.  I checked the wifi connection and the Sonos app indicates the signal is excellent. 

 

Now I do not have either voice command.

 

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Lead Maestro
Apr 26, 2024 4:47 AM UTC

Try unplugging the Sonos speaker from power for a minute and reboot your router.

"Receive with simplicity everything that happens to you." - Rashi

3 replies

Lead Maestro
Apr 26, 2024 4:47 AM UTC

Try unplugging the Sonos speaker from power for a minute and reboot your router.

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"Receive with simplicity everything that happens to you." - Rashi
Contributor I
Apr 29, 2024 1:55 PM UTC

Did not work. 

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Airgetlam
Apr 29, 2024 3:00 PM UTC

Might be worth a call to Sonos Support directly to discuss it, then. 

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Bruce