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rocketRoddy
Contributor I
January 28, 2019

Alexa won't play my Audible audiobooks

  • January 28, 2019
  • 8 replies
  • 6940 views
i have Audible as a Service. on the Sonos App i can search and find my book and have it played. But if i command Alexa to Read my Audible Book, i get in reply "I'm having trouble getting your audible books"
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    8 replies

    rocketRoddyAuthor
    Contributor I
    January 28, 2019
    Or she will tell me to get an audible account and will start to play a sample of the book
    Smilja
    Smilja
    January 28, 2019
    You need to sign in with your Amazon account rather than your Audible account.

    https://audible.custhelp.com/app/answers/detail/a_id/9339
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      rocketRoddyAuthor
      Contributor I
      January 28, 2019
      Thanks, but in the sonos app i when i added the audible service i did login with my audible account. Where is it you are suggesting i sign in with my audible account. (the fact that i can access my audible book in the Sonos app means that i've logged in with audible account. does it not?)
      Smilja
      Smilja
      January 28, 2019
      See the link I've provided above. You need to sign in with the email address you are using for Amazon.
      ("Listen using the Sonos app")


      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      rocketRoddyAuthor
      Contributor I
      January 28, 2019
      thanks again, Yes, i did that, and yes i can listen in the Sonos App and yes i can direct the audio to one of my 5 sonos speakers.
      But, my question was "if i command Alexa to Read my Audible Book," by speaking to the Sonos One with alexa that i have, and I ask Alexa to read my book - she can't, she says "i'm having trouble getting your audio books. "

      The other day when audible was set up in Sonos as the service, but i hadn't connected to Audible with my Audible account, And, i commanded Alexa to read my Audiobook "Pandemic", she said here is a sample of the audiobook Pandemic by authors name here, sign up with audible to get the whole book" or something to that effect. So, I know I should be able to do what i'm trying to do.

      So, i suppose this isn't a Sonos issue as much as it is an Alexa on Sonos issue?
      Smilja
      Smilja
      January 28, 2019
      Disable the Sonos Skill in the Alexa app and re-enable it.
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      rocketRoddyAuthor
      Contributor I
      January 29, 2019
      Sorry none of that works. the issue has to do with the default authenticating to amazon.com when i need to authenticate to amazon.ca
      Smilja
      Smilja
      January 30, 2019
      Sorry none of that works. the issue has to do with the default authenticating to amazon.com when i need to authenticate to amazon.ca
      Log out of all Amazon apps installed on your phone/tablet (including Alexa and Audible app), and try it once again.
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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