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Contributor I
January 8, 2019

Alexa woes

  • January 8, 2019
  • 17 replies
  • 815 views
Hi, newbie,so be nice..having problems with echo input and sonos5, if i ask it for example to "play radio one to sonos" it works, but if i ask Alexa a question it seems the input is active but i get no sound from it.if i plug it into my Makita radio aux it works fine and i can hear Alexas replies. Any ideas please?
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    17 replies

    Legnum Nick
    Prodigy III
    January 8, 2019
    We have Echo Dots and the answers from questions we ask come through the dot, not through the Sonos speakers.
    antevs123Author
    Contributor I
    January 8, 2019
    Thanks, but the echo input doesnt have a speaker,so i assumed it would use the one it was connected to.
    I didnt make it very clear that its connected to the Sonos 5 by cable.
    UKMedia
    January 8, 2019
    Can you 'Disable' the Sonos Skill in the Alexa App as a first and then 'Enable' again. Then please ask 'Alexa, Discover Devices'. Then test with 'Alexa, Play Soft Jazz'
    Remember: Sometimes Red Wine helps :)
    antevs123Author
    Contributor I
    January 8, 2019
    Hi UKMedia, tried that and discovered the Sonos5 went through the connect by cable routine again,tried play soft jazz and nothing. swap cable to makita speaker and its playing soft jazz.
    thanks for tring to help.
    Legnum Nick
    Prodigy III
    January 8, 2019
    I don't understand. I thought all echo devices contained a speaker.

    You have connected the echo to the Play:5 with a 3.5mm jack? If so then you must select Line In on the music source in the Sonos app.
    jgatie
    January 8, 2019
    First of all, why would you be using the Line-In when Alexa can play to the Play:5 wirelessly?

    Second, if you insist on using it through the Line-In, you must turn on Autoplay for the Line-In. To do this go to More > Settings > Room Settings > (Play:5 room) > Line-In Settings and turn Autoplay to 'On'.
    Ken_Griffiths
    January 8, 2019
    Antevs123

    In addition to using and setting the Sonos Play 5 line-in to automatic, like Legnum Nick is suggesting above, as you are using a line-in connection to the DOT, you definitely do not need the Sonos Skill installed, otherwise your speaker will 'duck' it’s audio ... so remove the Skill as its not required when connecting in this manner,
    antevs123Author
    Contributor I
    January 8, 2019
    Thanks for all the answers, i thought i would get a better/more reliable connection by using the 3.5mm cable,if there are no advantages i may try it wirelessly.
    Ive checked the automatic line in was selected and think it may have been a volume issue as when i asked for volume up a few times i can now hear alexa.(though possible i didnt have line line selected firsthand)
    the reason im a bit baffled by this is that i could hear it fine without adjusting volume when the cable was connected to the Makita.all the help is greatly appreciated.
    UKMedia
    January 8, 2019
    I'm not sure but I thought you HAD to have the Echo Input connected to an external speaker via the 3.5mm cable or Bluetooth, as it has no internal speaker. I don't have one so can't test but I'd be interested to know if setting a Preferred Speaker in an Alexa Group is an alternative connection?. Also, on the Amazon web page for the UK it says that Sonos speakers are not currently supported with the Echo Input: https://www.amazon.co.uk/Echo-Input-Black-audio-input-Bluetooth/dp/B07CH6JKW3
    Remember: Sometimes Red Wine helps :)
    jgatie
    January 8, 2019
    Echos have their own internal speaker. It's not high quality, but it is OK for voice replies.