Alexa will not stop playing or pause

Forum|Forum|7 years ago
August 3, 2019
94 replies
27141 views

I have a Sonos Beam in my living room in a group with two Gen 1 Sonos One speakers and a Sonos Sub. I have had Alexa enabled since I initially setup this system.

All had been working well but suddenly, Alexa will not stop or pause playing by voice command. I can say "Alexa, play NPR" and it will respond properly. I can say "Alex Louder" and "Alex Lower" and the volume will adjust. But when I say "Alexa Stop" (which is what I've been saying since day one) or "Alexa Pause" it will simply make the command chime and keep playing.

Also, the Beam is working properly but in the Sonos app, I don't specifically see the Beam listed as a speaker. I think it might simply be labeled "Living Room?" I'm not sure if I should see the Beam specifically?

I tried to remove Alexa and reactivate it but I got completely confused and I'm not sure what I accomplished.

I'm now back to square one, with the same symptoms as described above.

I have an Echo Dot in another room that responds normally to Stop and Pause commands.

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Best answer by UKMedia

Best option first is to Disable the Sonos Skill and then Enable it again in the Alexa App. If the problem persists, please power down the Beam for 5 secs and then power back on.

If the second option works, I suggest that you open the settings web page for your router and reserve the IP address for your Sonos devices. (I normally reserve the range 192.168.0.200 and above for my Sonos devices.)

Show previous replies

M

Mully123

Lyricist I

I have a Sonos beam grouped with two One SLs grouped as surround sound for the television. Alexa was fine until i invested in two Sonos Ones for the kitchen and breakfast room - which are grouped. Alexa then refused to respond to the stop command on what seemed a random basis across the devices. The pause command however, did work. Attempting to address the problem via the suggested solutions (complex and tedious) has simply made matters worse. The main issue now is that whilst i can invoke services on the tv group it is impossible to terminate them with any command and Alexa claims not to understand what pause means! have spent hours on this and finally admitted defeat. Sonos tout Alex as a major feature for their products. It does not work. Fix it please.

L

lylesback2

Lyricist I

I'm having the same issue on 1/3 of my Ones.

It will tell me the weather, time, etc, but won't pause or play music.

Just asked it to pause, it didn't.

Diagnostic 644808293

G

GuitarSuperstar

Lead Maestro

@lylesback2 Have you tried disabling the Sonos skill and enabling it again in the Alexa app?

"Receive with simplicity everything that happens to you." - Rashi