Contributor I

Answered

Alexa will not stop playing or pause

Forum|Forum|7 years ago
August 3, 2019
94 replies
27141 views

I have a Sonos Beam in my living room in a group with two Gen 1 Sonos One speakers and a Sonos Sub. I have had Alexa enabled since I initially setup this system.

All had been working well but suddenly, Alexa will not stop or pause playing by voice command. I can say "Alexa, play NPR" and it will respond properly. I can say "Alex Louder" and "Alex Lower" and the volume will adjust. But when I say "Alexa Stop" (which is what I've been saying since day one) or "Alexa Pause" it will simply make the command chime and keep playing.

Also, the Beam is working properly but in the Sonos app, I don't specifically see the Beam listed as a speaker. I think it might simply be labeled "Living Room?" I'm not sure if I should see the Beam specifically?

I tried to remove Alexa and reactivate it but I got completely confused and I'm not sure what I accomplished.

I'm now back to square one, with the same symptoms as described above.

I have an Echo Dot in another room that responds normally to Stop and Pause commands.

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Best answer by UKMedia

Best option first is to Disable the Sonos Skill and then Enable it again in the Alexa App. If the problem persists, please power down the Beam for 5 secs and then power back on.

If the second option works, I suggest that you open the settings web page for your router and reserve the IP address for your Sonos devices. (I normally reserve the range 192.168.0.200 and above for my Sonos devices.)

Show previous replies

SkiBuddy

Collaborator II

Stop, Pause, Cancel would not work this weekend for me either when playing from Amazon Music to a Sonos One (Gen I). Light flashed white but then music just continued playing. Pressing the Play/Pause button on the top did stop the music. In a different room on a different Sonos One the music did stop but when asking Alex to play or resume she stated that “resume is not supported on this device”. Two things seemed to work, firstly “Alex Stop in Livingroom” and secondly power cycling both the devices. Strange, but that’s software for you.

Good thing no cheap, cheap thing no good.

SkiBuddy

Collaborator II

Update: Resume only works if I say Alexa “Resume on <Room Name>” otherwise I get the message “resume is not supported”.

Good thing no cheap, cheap thing no good.

A

adson2001

Lyricist III

The team is looking into this, but I don't have any specific details on a resolution. As Disco Stu suggested above, "Play NPR" isn't able to stop, but playing a specific NPR station will. Here's why, "Play NPR" loads up the NPR skill, which isn't responding to the stop command from Alexa on Sonos. Playing a specific station, is playing it from TuneIn or your preferred radio source, such as iHeartRadio.

I'll let you know if we have any news on this issue.

I’m having the same problem. Any updates?

J

Jonathan Abonde

Contributor I

Best option first is to Disable the Sonos Skill and then Enable it again in the Alexa App. If the problem persists, please power down the Beam for 5 secs and then power back on.

If the second option works, I suggest that you open the settings web page for your router and reserve the IP address for your Sonos devices. (I normally reserve the range 192.168.0.200 and above for my Sonos devices.)

This worked for me! Thanks / J

P

ptickle

Lyricist I

Same issue here wrt inability to stop/pause/cancel. Like everyone else this has worked flawlessly for 12-18 months and in the last 30-60 days completely flaked out. Extremely disappointing, I hope Sonos dev is treating this as a high priority issue and working on resolution, this is needless to say core functionality of the system.

J

JMH-5131

Lyricist I

Hey all,

I'm having the same issue but, for me, it seems to be specifically when listening to NPR. I've tried all of the "fixes" in the thread and the only one that seems to work is playing the specific station. I'm new to the Sonos world and am eager to build out my home system but these little, crazy annoying bugs make me pause at spending the money. The sound is great but the voice commands should f-ing work on a high-end device, amiright?

A

ardyd

Contributor I

I'm having the same issue but, for me, it seems to be specifically when listening to NPR. I've tried all of the "fixes" in the thread and the only one that seems to work is playing the specific station. I'm new to the Sonos world and am eager to build out my home system but these little, crazy annoying bugs make me pause at spending the money. The sound is great but the voice commands should f-ing work on a high-end device, amiright?

I have the same issue. I am able to start NPR using “alex play the news”, but not able to stop it. The only way I can get the speaker to stop playback is to say “alexa play spotify” and then “alex stop spotify”.

A

Anonymous

Hello everyone. We are aware of this issue and are working with Amazon on implementing a fix. As a workaround, if you specify the radio station, in this case NPR, Alexa should complete the command. For example, saying “Alexa, Stop (Name of the NPR station)” should stop the music. Let me know how this works out.

G

gerrib

Contributor I

I listen to ABC RN. Alexa follows command play abc Rn, but will not stop when I say stop.

A

Anonymous

Hello @gerrib. Welcome to the community. Have you tried asking Alexa to “Stop ABC RN” in your command? Is so, what does she say?

Are you using Alexa on a Sonos device, such as a Beam or Sonos One; or are you using Alexa on an Echo device?

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