Contributor I

Answered

Alexa volume issue since 12.1

Forum|Forum|6 years ago
October 1, 2020
131 replies
10277 views

Hi folks,

I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.

Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.

Is there any way to set the Alexa volume independent of the music volume?

Thank you very much in advance.

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Best answer by nabheet

Well I have an interesting update. I am not sure but the I may have accidentally fixed my Sonos Beam Alexa volume issue.

I am not sure what exactly fixed the issue but I had made quite a few changes. I started with enabling Trueplay in the Sonos app. Then set the treble/base/midrange volume to maximum values in the Alexa App → devices → [sonos speaker], then changed it back. I also enabled the loudness radio button in the EQ setting in Sonos App. Then I had also changed the speaker in the Alexa App for the Sonos speaker from Built-in to itself, basically the name that Alexa thinks it has. And then changed it back.

I don’t know how to validate my changes as I think my Sonos Beam is working fine currently. Both my TV volume and Alexa volume seem to be in the same range.

also, forgot to mention that my TV is really old so I have used the included Fiber Optic output sound to HDMI adapter.

Hoping this will help someone else or invalidated.

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T

The gunners

Avid Contributor I

I have a sonas, arc speaker and the volume is very low when asking alexa anything, please can we have a update as to when are you going to release a update to fix this???

As you can se many people need this

N

nabheet

Lyricist II

I have a sonas, arc speaker and the volume is very low when asking alexa anything, please can we have a update as to when are you going to release a update to fix this???

As you can se many people need this

Can you please try using Sonos Trueplay to configure sound settings on your Sonos device? Referring to my previous comment, I am wondering if that is what fixed my problem. It seems to be working fine since.

Fez33

Trending Lyricist II

This is definitely a sonos problem as I've just changed my assistant to google and it was exactly the same

This makes it unusable

B

BradleyD

Lyricist I

Well I have an interesting update. I am not sure but the I may have accidentally fixed my Sonos Beam Alexa volume issue.

I am not sure what exactly fixed the issue but I had made quite a few changes. I started with enabling Trueplay in the Sonos app. Then set the treble/base/midrange volume to maximum values in the Alexa App → devices → [sonos speaker], then changed it back. I also enabled the loudness radio button in the EQ setting in Sonos App. Then I had also changed the speaker in the Alexa App for the Sonos speaker from Built-in to itself, basically the name that Alexa thinks it has. And then changed it back.

I don’t know how to validate my changes as I think my Sonos Beam is working fine currently. Both my TV volume and Alexa volume seem to be in the same range.

also, forgot to mention that my TV is really old so I have used the included Fiber Optic output sound to HDMI adapter.

Hoping this will help someone else or invalidated.

I can confirm that the Alexa low volume issue appears to be resolved by running TruePlay. I performed this on my TV setup which consists of a PlayBar/Sub/One surrounds.

Thanks nabheet!

D

Dartran

Lyricist III

Havent had any issues on any of my Ones. But just got the ARC and alexa is frustratingly quiet

1x ARC, 2x ERA300, 4x ONE, 2x ONE SL, 1x Beam, 1x ROAM

Fez33

Trending Lyricist II

I have just borrowed an iPhone set it up ran trueplay no better didn't work

Please all contact sonos support regarding this as I've spoke to them they said they didn't know about it

E

etchasketch

Lyricist II

Reran Trueplay per suggestion and Alexa is still inaudible at a low mutter. Alexa reports that devices are set to volume 2, Playbase + 2 Ones (L+R)

S

SalvatoriNZ

Lyricist I

Kia ora koutou

Yet another user to add to the list.

I have the One and One SL on my walls, Sonos Move, Beam below the TV and a Five in the study.

Alexa used to be loud and clear but since the updates, it is crazy quiet when I don’t have my music blaring. Like, it is almost impossible to hear Alexa whenever we ask a question etc.

We also have the additional issue I have seen mentioned elsewhere that it often takes me asking Alexa twice before it plays the music. Eugh.

J

JengaJane1004

Lyricist I

Same issue here. Tried all sorts of workarounds and NOTHING has worked. COME ON SONOS this is UNACCEPTABLE…..

B

bigcolin

Lyricist I

Am having the exact same issue. Thought it was me or I was going crazy.

How is this that hard to fix. Put in a min volume…. (again)

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