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dynAdZ
Contributor I
October 1, 2020
Answered

Alexa volume issue since 12.1

  • October 1, 2020
  • 131 replies
  • 10277 views

Hi folks,

I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.

Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.

Is there any way to set the Alexa volume independent of the music volume?

Thank you very much in advance.

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    Best answer by nabheet

    Well I have an interesting update. I am not sure but the I may have accidentally fixed my Sonos Beam Alexa volume issue. 
     

    I am not sure what exactly fixed the issue but I had made quite a few changes. I started with enabling Trueplay in the Sonos app. Then set the treble/base/midrange volume to maximum values in the Alexa App → devices → [sonos speaker], then changed it back. I also enabled the loudness radio button in the EQ setting in Sonos App. Then I had also changed the speaker in the Alexa App for the Sonos speaker from Built-in to itself, basically the name that Alexa thinks it has. And then changed it back. 
     

    I don’t know how to validate my changes as I think my Sonos Beam is working fine currently. Both my TV volume and Alexa volume seem to be in the same range. 
     

    also, forgot to mention that my TV is really old so I have used the included Fiber Optic output sound to HDMI adapter. 

     

    Hoping this will help someone else or invalidated. 

    131 replies

    Show previous replies
    Herr Gernot
    Lyricist II
    November 22, 2020

    Hi any update on this? I'm having the same problem volume to too low to hear alexa unless I turn tv volume way up but then when it goes back to tv the volume rocks the house. I've not issue with alexa on my sonos move. 

     

    here the same issue on SONOS Beam!

     

      Roberteve
      Lyricist III
      November 22, 2020

      Any one have this problem that's managed to get a fix for it?

        Breezzzy
        Lyricist II
        November 26, 2020

        This is still happening to me on this end. with a sonos beam on 2 different set ups so the issue is not “a few users” if anyone has a fix to this please let me know! very annoying. 

          Roberteve
          Lyricist III
          November 26, 2020

          Yeah the same for me have the same problems in 2 rooms but my sonos move works perfect. So obviously has something to do with been linked to the tv. 

          Maxtor
          Lyricist I
          November 26, 2020

          Just to add to the list of complains and make it clear is not a few showing the problem. My Beam presents the exact same issue as mentioned in other posts, please fix it.

            rosswells127
            rosswells127
            Prodigy I
            November 26, 2020

            Same issue here with Alexa volume using a Sonos Beam.

              mos
              Contributor I
              December 1, 2020

              Same problem here. Alexa has become unusable on Sonos since the voice volume is too soft relative to music.

                User501469
                Trending Lyricist I
                December 1, 2020

                Come on SONOS the Alexa volume HAS to be different to the SONOS volume! I’ve just bought and installed a Beam to my system and am amazed that I have to have the volume on the sound system hellish loud to be able to hear Alexa’s responses. This should have been fixed a long time ago - the issue has been brought up in the past!

                Stephen G
                  Tomczu
                  Lyricist I
                  December 2, 2020

                  Absolutely unacceptable! I’m selling all of my 8 speakers.

                    marty_c
                    Lyricist I
                    December 4, 2020

                    Hi Guys,

                    +1 same issue here.

                    I’ve just registered here to add my name to the list of people suffering the same problem with Alexa volume too low on their Sonos Beam. This is clearly not an isolated issue. Don’t suffer in silence - add your name here!

                    Come on Sonos, two months is a long time to fix a simple problem (that didn’t exist before the fatal 12.1 update).

                    Don’t forget - other products are available - which apparently have better software support helping to increase their life span. If we all give bad reviews, it can be bad news.

                    When I pay out well over £1,500 and commit to a sound system, I don’t expect to have to replace it every couple of years when the software renders it unusable!

                    Just hurry up with that fix. Other companies manage to fix problems quickly, why not you?

                    marty_c

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