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sheekg
Contributor I
Oct 7, 2017 8:15 PM UTC

Alexa volume control

I don't have any problems with any voice control commands after setting up Alexa except volume control. "When I say Alexa, turn up Living Room" Alexa responds with "Living Room doesn't support that". This is the case in all rooms. Am I know phrasing this correctly?
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9 replies

jgatie
jgatie
Oct 7, 2017 8:45 PM UTC
I got a message from the beta team that I should specify "Alexa, turn up volume in (room name)". Seems to work. But I don't know why the other phrasings don't work.
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    Richard Pocock
    Avid Contributor III
    Oct 9, 2017 4:04 PM UTC
    Alexa, turn volume up in Living Room works (most of the time), however for some reason 'Alexa, turn the volume down in the Living Room, hardly ever works. I end up using the App to adjust the volume.
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      chicks
      chicks
      Oct 9, 2017 4:17 PM UTC
      Was experimenting last night to see what it would do if I left off the room name. Alexa did stop the stream to the living room Connect:Amp by simply saying “Alexa stop!”, which surprised me. Will try some other tests later today. Will be great when we can default a specific Alexa device to a specific Sonos device, which I believe is on the Alexa skill roadmap.
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        Sonos ric
        Contributor III
        Oct 22, 2017 4:23 PM UTC
        I have the same issues with volume down - ask to turn volume down in (room) and alexa totally ignores the request and then continues playing at the same volume

        this beta is truly buggy - it was better simply plugged in as a line in - same functionality other than you couldn't specify a room which given the other bugs kind of almost outweighs this situation
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        chx
        Enthusiast I
        Nov 24, 2017 1:04 PM UTC
        Same here for volume down

        with alexa and connect amp
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        John B
        Nov 24, 2017 1:12 PM UTC
        Are you using the correct commands?

        https://sonos.custhelp.com/app/answers/detail/a_id/4343?_ga=2.31471934.1632094281.1506528409-583647700.1480635590&_gac=1.251468404.1508865101.Cj0KCQjwybvPBRDBARIsAA7T2kgH594zx_aQFtKIt1MZ_KPP8EUuMn8nM5CJgenPkRE-xUdYrpxN1GUaAoViEALw_wcB
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        chx
        Enthusiast I
        Nov 24, 2017 1:45 PM UTC
        Yes.

        In fact after deseabling the skill and reabling the skill from alexa app it repeared the volume feature. It works fine now
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        ern-fp
        Enthusiast I
        Feb 4, 2018 2:27 PM UTC
        Hello -- volume at my house does NOT work for Sonos Connect Amps via Alexa.
        Only works on my Zone 3 and Zone 1 speaker --- not Connect Amp.

        Is there a timeline for this update?
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        jgatie
        jgatie
        Feb 4, 2018 3:11 PM UTC
        There is no update. Volume control should work for all Sonos devices, except for a Connect set to fixed volume. Check to see if your Connect:Amp is the same name as any of your other smart devices in the Alexa app.
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