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KySonos
Listener
Oct 6, 2017 12:01 AM UTC

Alexa volume control

Alexa says she doesn't have the function to control my volume.
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    Stevie_1
    Contributor I
    Nov 28, 2017 6:58 PM UTC
    I have a similar problem. I can say "alexa, turn the volume down in the kitchen" and it will but if I ask it to turn the volume up it just says "that command doesnt work on device kitchen". Ive tried numerous ways of telling it and it wont turn it up!
    Have also tried disabling and re-enabling the skill as well as unlinking and relinking account etc.
    Very anoyying. Anyone any advice?
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    David_115
    Contributor I
    Dec 5, 2017 5:35 PM UTC
    I also have a similar issue. I've tried the re-enabling of the Skill in the Alexa app.

    Interestingly if you check the Alexa app after you ask for the volume change it doesn't seem to have a record of the voice query, even though it responsed and said "That command is not available on device Office".
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    UKMedia
    UKMedia
    Dec 6, 2017 10:06 AM UTC
    I also have a similar issue. I've tried the re-enabling of the Skill in the Alexa app.

    Interestingly if you check the Alexa app after you ask for the volume change it doesn't seem to have a record of the voice query, even though it responsed and said "That command is not available on device Office".

    I suggest that you reset your voice control by following the steps I've listed in the Answer for this post:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
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    Remember: Sometimes Red Wine helps :)
    AndrewLovesSonos
    Contributor I
    Dec 24, 2017 10:26 AM UTC
    This is happening on mine too. I have removed everything and re-enabled but it only worked for two commands and now doesn't work at all. I can start music from TuneIn or Spotify but the volume is hit and miss, I often hear 'that command does not work on device kitchen'. A number of people seem to reference this issue, is it a system issue or my setup? I have done a diagnostic number: 8267402.

    Thanks, Andrew
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    UKMedia
    UKMedia
    Dec 24, 2017 10:37 AM UTC
    This is happening on mine too. I have removed everything and re-enabled but it only worked for two commands and now doesn't work at all. I can start music from TuneIn or Spotify but the volume is hit and miss, I often hear 'that command does not work on device kitchen'. A number of people seem to reference this issue, is it a system issue or my setup? I have done a diagnostic number: 8267402.

    Thanks, Andrew

    Hi Andrew Can you check Alexa App>Smart Home>Device and check for duplicate names, also check any Alexa Groups that you've created - they all need to be unique. If you need to change any Sonos players then you'll need to Discover again.

    If the problem persists, please follow the steps in this post to reset the linking of your Amazon and Sonos accounts:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html#post16180399
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    Remember: Sometimes Red Wine helps :)
    AndrewLovesSonos
    Contributor I
    Dec 24, 2017 10:45 AM UTC
    Hi, thanks for getting back to me so quickly. The only devices I have on Alexa are my five sonos zones: Kitchen (2x Play3 stereo pair), Living room (ConnectAmp), Office (Play1), William (Play1) and Bedroom (Play5). I have no Alexa Groups.

    Strangely volume seems to be behaving now. Seems to be very tempramental!

    Thanks, Andrew
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