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Jay K
Contributor I
April 4, 2024
Answered

Alexa Voice Control Interruption While Streaming

  • April 4, 2024
  • 1 reply
  • 92 views

Bought my Arc, Sub Gen3 and 2 ERA100’s new in December ‘23. Set them up and have had zero trouble since then. Until now.

While streaming shows the Alexa voice randomly interrupts. When this happens the green LED in the center of the ARC comes on, the sounds drops down and Alex’s voice is heard either asking a question or making a statement as if someone said the Alexa wake word. This started about 2 weeks ago. Some times it is once every 10mins or so but then sometimes it is rapid fire, one after the other. 

There are only two people in a single family house and neither of us say anything nor touch or phones when it happens. Your assistance is appreciated.

 

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Best answer by UKMedia

As a starter, can you disable and then enable the Sonos skill in the Alexa app.

1 reply

UKMedia
UKMediaAnswer
April 4, 2024

As a starter, can you disable and then enable the Sonos skill in the Alexa app.

Remember: Sometimes Red Wine helps :)
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