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Ernes0517
Contributor I
Nov 30, 2024 12:21 AM UTC
Answered

Alexa voice assistant.

I have a sonos beam 2 and I can't pair it with my Alexa voice assistant. When I go to log in to Amazon Alexa. It just won't work.

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UKMedia
UKMediaAnswer
Nov 30, 2024 8:39 AM UTC

Assuming that you are in a supported location as ​@Ken_Griffiths has detailed, can you temporarily uninstall the Amazon Shopping App and re-try adding Alexa. Once the account linking process is complete, you can reinstall the Amazon Shopping app.

Remember: Sometimes Red Wine helps :)
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4 replies

Ken_Griffiths
Ken_Griffiths
Nov 30, 2024 1:41 AM UTC

Check the service is available where you reside and ensure your online Sonos profile is set to the correct Country settings. Also see these links to perhaps assist…

https://support.sonos.com/en-us/article/set-up-amazon-alexa-with-a-voice-enabled-sonos-speaker

https://support.sonos.com/en-us/article/set-up-an-amazon-alexa-device-to-control-sonos

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UKMedia
UKMediaAnswer
Nov 30, 2024 8:39 AM UTC

Assuming that you are in a supported location as ​@Ken_Griffiths has detailed, can you temporarily uninstall the Amazon Shopping App and re-try adding Alexa. Once the account linking process is complete, you can reinstall the Amazon Shopping app.

Translate
Remember: Sometimes Red Wine helps :)
    roddolf
    Lyricist I
    Dec 9, 2024 9:26 AM UTC

    Assuming that you are in a supported location as ​@Ken_Griffiths has detailed, can you temporarily uninstall the Amazon Shopping App and re-try adding Alexa. Once the account linking process is complete, you can reinstall the Amazon Shopping app.

    This works.

    But, why is this a thing? It's crazy that it took me hours to find this answer, I see a lot of comments for months saying the integration does not work and there's is still not a fix just this workaround?

    I regret purchasing from Sonos, the sound is excellent but the system is really disappointing.

    Translate
    UKMedia
    UKMedia
    Dec 9, 2024 9:34 AM UTC

    Assuming that you are in a supported location as ​@Ken_Griffiths has detailed, can you temporarily uninstall the Amazon Shopping App and re-try adding Alexa. Once the account linking process is complete, you can reinstall the Amazon Shopping app.

    This works.

    But, why is this a thing? It's crazy that it took me hours to find this answer, I see a lot of comments for months saying the integration does not work and there's is still not a fix just this workaround?

    I regret purchasing from Sonos, the sound is excellent but the system is really disappointing.

    It's related to an Amazon authorisation issue, I don't have any information about if it's an Amazon or Sonos issue to fix. Removing the shopping App forces the authorisation to use a browser approach rather than an Amazon App process.

    I don't know the details but this could be an issue with the Amazon shopping App.

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    Remember: Sometimes Red Wine helps :)
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