Contributor I

Answered

Alexa voice assist stops working S2

Forum|Forum|6 years ago
June 16, 2020
68 replies
3765 views

Sonos hive, seeing if anyone else is seeing this issue. I upgraded to S2 and did a full redetect of every device in my Sonos system. All are compatible with S2 and all upgraded successful. Alexa detected my SonosOne and picked up all my devices. So far so good.

My SonosOne was not showing the mic active. I figured out this was due to the voice service not being set right. I went through pass after pass of trying to get it working only to be stopped by the dreaded error that sonos could not make the amazon account "There is a problem adding Alexa."

I have tried multiple speakers alexa enabled sonos speakers; same issue. I have also ripped out the sonos skill and put it back to no avail. It all worked under S1 software. And all the Alexa-Sonos groups and play services work. So this is limited to just voice services.

What is interesting is I CAN successfully add the Google Assistant service without issue. So I thinking this is a compatibility issue with S2 and Alexa.

Anyone else seeing this issue? Amy suggestions are welcome and I am glad to provide further info

Thanks in advance for your help

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Best answer by d2iguy

[SOLVED]

This morning I successfully pulled my Sonos ONE back into Alexa. It looks like the 12.0.1 release fixes the issue. But, there is a catch: the 12.0.1 update will not come install if you were an early adopter of S2 via SONOS. Here are the symptoms and the fix:

Within the SONOS app, you go to System - About My System and you will see you are running Version 12.0
If you go to System - System Updates and check for updates, the SONOS app will indicate there is an update and take you to the app store. There you will see the version is 12.0.1.
The app store WILL NOT give you the option to install or upgrade as it “thinks” you already have the upgraded versions (12.01)...but you don’t.
Uninstall the app from your device and then go back to the app store and install the app store-version. Once complete, check the System-About My System and you will see it now says Version 12.0.1.
Now go and add the Alexa assistant back to your devices and you should not longer get the dreaded unable to connect to Alexa error.

Give this process a shot and see if you have the same success. Go luck!

Show previous replies

A

agarciat

Lyricist III

You cant link two accounts to one alexa

K

karlfromkent

Lyricist II

12.0.1 UPDATE

Updated my system to 12.0.1 this morning after seeing iOS updates for S2 and Alexa apps.

Upgrade was fine but I had to reboot my router for the broadcast to behave correctly on half the system.

However I did notice that my original issue returned where Alexa was reporting to play music on Sonos, but no request was being received by the Play:1 and no audio… I feared the problem was back, but I resolved the issue much easier this time by disabling then re-enabling the Sonos device from within the Alexa app.

D

d2iguyAuthorAnswer

Contributor I

[SOLVED]

This morning I successfully pulled my Sonos ONE back into Alexa. It looks like the 12.0.1 release fixes the issue. But, there is a catch: the 12.0.1 update will not come install if you were an early adopter of S2 via SONOS. Here are the symptoms and the fix:

Within the SONOS app, you go to System - About My System and you will see you are running Version 12.0
If you go to System - System Updates and check for updates, the SONOS app will indicate there is an update and take you to the app store. There you will see the version is 12.0.1.
The app store WILL NOT give you the option to install or upgrade as it “thinks” you already have the upgraded versions (12.01)...but you don’t.
Uninstall the app from your device and then go back to the app store and install the app store-version. Once complete, check the System-About My System and you will see it now says Version 12.0.1.
Now go and add the Alexa assistant back to your devices and you should not longer get the dreaded unable to connect to Alexa error.

Give this process a shot and see if you have the same success. Go luck!

B

BladeRunner73

Contributor I

Solved also with the new 12.01.1 update. I needed just to Restart the phone.

Note: Only worked when I first activated the Sonos skill (Was also not working before) in Alexa before doing the voice service activation in Sonos.

Also Spotify is now working with Alexa over Sonos Beam.

Bug fixed :)

Now Amazon just needs to allow English language when I have a German account, its bad I cannot change the language, I can be in Germany and want to speak in English

A

Anonymous

its still not working for me at all. Glad to hear it is sorted for some though. shows there is progress.

UKMedia

Solved also with the new 12.01.1 update. I needed just to Restart the phone.

Note: Only worked when I first activated the Sonos skill (Was also not working before) in Alexa before doing the voice service activation in Sonos.

Also Spotify is now working with Alexa over Sonos Beam.

Bug fixed :)

Now Amazon just needs to allow English language when I have a German account, its bad I cannot change the language, I can be in Germany and want to speak in English

Hi

@BladeRunner73 This is possible now. Please open the Sonos App/Settings/Services & Voice and then under each device you can select the language.

Remember: Sometimes Red Wine helps :)

B

BladeRunner73

Contributor I

Solved also with the new 12.01.1 update. I needed just to Restart the phone.

Note: Only worked when I first activated the Sonos skill (Was also not working before) in Alexa before doing the voice service activation in Sonos.

Also Spotify is now working with Alexa over Sonos Beam.

Bug fixed :)

Now Amazon just needs to allow English language when I have a German account, its bad I cannot change the language, I can be in Germany and want to speak in English

Hi

@BladeRunner73 This is possible now. Please open the Sonos App/Settings/Services & Voice and then under each device you can select the language.

Does not work here in Germany. I have the amazon.de account and also the itunes set to .de due to delivery address and prices.

I have in the Sonos app language set to English US for my Beam under voice services. Still Alexa is German language.

if you have a way to do it please let me know.

UKMedia

That’s strange. I have a UK account but can select German within the Sonos App and Alexa will speak in German.

I’m not sure if that is a restriction with a German Account but it may be worth Disabling and then Enabling the Sonos Skill in the Alexa App. Also what have you set the device location to in the Alexa App?

Remember: Sometimes Red Wine helps :)

J

Jon Fairclough

Contributor I

I have had the same problems with S2. All was fine until I installed this new version. I tried re-enabling the Sonos skill in Alexa many times. Sometimes it successfully installed, other times it didn’t. But even when it was successful, Alexa still didn’t work on my Sonos One. Finally, I deleted the Alexa Voice Service from the Sonos app, and added it back in. It worked! Hoorah!

L

Lv33

Lyricist III

I’ve tried almost every option and still nothing!! So frustrating. All of a sudden one day (after updating the app to Sonos 2), Alexa just wouldn’t work on my Sonos One (ie no response to the wake word). I deactivated the Alexa skill from the Sonos app and also disabled the skill from the Alexa app. Every time I try to add the Alexa skill back into the Sonos app, it gives me an error message. I have already it set up from the Alexa app.

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