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pjsec1
Contributor I
April 24, 2018

Alexa talks over beginning of track

  • April 24, 2018
  • 7 replies
  • 862 views
When I ask Alexa to play a track, it acknowledges the request vocally but the music starts before Alexa has finished its acknowledgement. So the first fre notes are masked. Any way to pause the beginning of the music until Slexa has finished talking?
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      7 replies

      Keith N
      Keith N
      Sonos Staff
      April 26, 2018
      Hi there, pjsec1. Thanks for posting and welcome to the Community. I've seen this happen before and the resolution had to do with a conflict between Echo Dots and their Sonos One. Could you tell us a little more detail about the Smart devices in your home that Alexa is set up on? Do you have multiple Amazon accounts in the household?

      Thanks!
      Yes... I'm *that* Keith - u/KeithFromSonos on Reddit
      pjsec1Author
      Contributor I
      April 27, 2018
      Hi
      I have two Sonos 1 speakers set up as a stereo pair in one room.
      I have a separate Amazon Echo device in a different room out of range of the Sonos 1 speakers.
      There a 3 Amazon accounts in the household but the Amazon devices (Sonos and Echo) are linked to just one account.
      I have no smart devices other than iPhone and iPad, both of which have Sonos app installed.

      Any thoughts?
      Keith N
      Keith N
      Sonos Staff
      May 1, 2018
      Hmmm, at this point I would recommend giving our technicians a call to have a closer look. They are able to set up a remote session and check out alexa.amazon.com with you to ensure that Sonos is set up to work properly with Alexa. While I think there may be something between the Amazon account set up on Sonos and the account on the Echo, I think it would be faster and more efficient to figure this out in real time, rather than one post at a time.

      Thanks for your patience.
      Yes... I'm *that* Keith - u/KeithFromSonos on Reddit
      pjsec1Author
      Contributor I
      May 3, 2018
      Will do. Thanks, Keith.

      Philip
      bjarnold
      Lyricist I
      February 16, 2019
      Did you get this resolved? I just got a new Sonos One and it does the same thing. Music starts as Alexa is still talking.
      Shun65
      Shun65
      Contributor I
      February 17, 2019
      I had similar issue, try going into settings on Amazon Alexa app, then Alexa Account, then Alexa Voice Responses and turn on Brief Mode.....
      pjsec1Author
      Contributor I
      February 17, 2019
      I had read elsewhere that this is a known issue and that there is (was) no fix yet. I haven’t looked into this recently but it seems that there is a fix. (Thanks Shun65). I will give “Brief Mode” a go.
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