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Contributor I
July 18, 2018

“Alexa, Switch to TV”

  • July 18, 2018
  • 18 replies
  • 13992 views
I have an LG TV with a Sonos Beam connected to the HDMI-ARC cable, all CEC commands property enabled. Alexa is
Able to turn the TV on and off, adjust/mute volume through the Beam, which I understand are the result of the CEC controls.

Here is the problem I’m having - and I’ve seen this discussed in a few other threads - when I have the TV on, and I use an Alexa command to play music, I’m unable to use Alexa commands to switch back to TV audio.

In other threads, Sonos support have recommended the Alexa command “switch to TV” to go back to TV audio but Alexa says that’s not supported by my TV. My TV has all of the CEC commands that Sonos recommends in order to get the best experience.

Any ideas on how to switch without having to resort to the Sonos app?
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18 replies

Lyricist II
July 18, 2018
I have the exact same issue. The only way I can switch audio back through the TV is with the SONOS app. However, not everyone in my family has a smart phone and if I can’t figure out a solution that doesn’t involve the Sonos app then I will definitely have to return the Beam.
melvimbe
July 18, 2018
You may have seen this in the other threads, but you may want to try specifying the room name with the command. "Alexa, switch to tv on [room name]".

There is also the work around of turning the tv off and then back on again. That should trigger the autoplay on the beam, assuming you have the beam set to automatically turn to tv when the tv is turned on.

I'm a little perplexed as to why this is such a big issue. I've had a playbar for around 3 years now, and could count on one hand the number of times I've had to switch the playbar's input to tv through the Sonos app. 99% of the time, if I want to listen to music, the tv is off (or turned off). Then I turn the tv on when I want to listen to the tv. That's my natural habit. Perhaps the addition of voice control on the beam changes that natural habit? Even then I think I would purposely turn off the tv as I don't really want to see the images without matching audio.
Danny
Contributor I
July 18, 2018
Danny your own habits don’t necessarily reflect other Sonos users habits. A lot of people, such as myself, enjoy having the tv on with just video and music playing through the speaker, such as during sporting events, etc.

Targeting the specific room doesn’t work either, and I even saw a response from a Sonos mod on one thread that said you actually shouldn’t have to target the “Switch to TV” command to a specific room.

Clearly this issue is a problem for a lot of users.
Lyricist II
July 18, 2018
Yes, the command doesn’t work even if I target a specific room. And yes, I too will have TV on at times while music is playing.
Ryan S
Retired Sonos Staff
July 18, 2018
The "switch to TV" command is very new and still being worked on with Alexa. It's not a CEC based command, but one sent through Alexa to your player, so don't worry too much about that command and your current setup. However, there are some things that help.

You can try "Alexa, switch to TV." "Alexa, switch the [room name] to TV." and "Alexa, switch to TV in [room name]." All of those commands should do the same thing.

I've found that sometimes changing name of the room helps, like switching the Beam from being called Living Room to TV in the Sonos app, or changing it to Beam. In general, the command should work, and if it isn't, you might just have to try a few different times. It'll get better as it's used more, as that's how Alexa voice commands work.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Lyricist II
July 18, 2018
Thank you, Ryan. I switched the name in the Sonos app to TV and now it works!
Ryan S
Retired Sonos Staff
July 18, 2018
Great to hear!
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Lyricist II
July 18, 2018
Yes. I also made sure the switch was showing in the Alexa app as well.
Ken_Griffiths
August 29, 2018
The "switch to TV" command is very new and still being worked on with Alexa. It's not a CEC based command, but one sent through Alexa to your player, so don't worry too much about that command and your current setup. However, there are some things that help.

You can try "Alexa, switch to TV." "Alexa, switch the [room name] to TV." and "Alexa, switch to TV in [room name]." All of those commands should do the same thing.

I've found that sometimes changing name of the room helps, like switching the Beam from being called Living Room to TV in the Sonos app, or changing it to Beam. In general, the command should work, and if it isn't, you might just have to try a few different times. It'll get better as it's used more, as that's how Alexa voice commands work.

I was having issues with this Ryan and this is what I have discovered recently...

This Beam/Alexa command below will usually always work for a user...

“Alexa, Switch to tv on (Room Name)” ... so if your TV is in the Lounge for example it’s ... “Alexa, Switch to tv on Lounge”.

Also note, you must use the word 'on' in the instruction and not 'in the'. That is proving to be quite significant.

Also note, once you have issued the above Alexa instruction to your Beam, you will then (strangely?) find afterwards, that you can go onto use the more simple instruction, like this... 'Alexa, Switch to TV', at least until you switch off your TV, then a user has to revert back to using “Alexa, Switch to tv on (Room Name)”. So it appears you have to use this instruction on the first outing, every time.

I am currently trying to raise this issue with Sonos Support and looking to see if other users in the community are finding that the above is actually the case for some Beam users.

Ken
Lyricist I
September 24, 2018
Thank you, Ryan. I switched the name in the Sonos app to TV and now it works!Thank you, Ryan. I switched the name in the Sonos app to TV and now it works!you just changed the group name to TV? I tried that and it still won't switch from pandora to TV.