Contributor I

Alexa stops after one song on Sonos Beam

Forum|Forum|7 years ago
March 31, 2019
8 replies
1124 views

Hi team,

I bought the Sonos beam yesterday and had no problem with the system and alexa. Today, it stops after playing one song.

I have done all the steps outlined in previous articles, and I have factory reset the device and readded it, with still no luck.

Also, when I ask my Echo in the bedroom to play music, it plays it on the sonos beam. I have them using different code names so they would work separately?

Diagnostic number is 1475261485

Any help would be greatly appreciated

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UKMedia

Hi and welcome to the forum.

First off, I recommend that you don't Factory Reset until advised too, as this removes any diagnostic information that can be used to help solve issues.

I expect that this is some form of Amazon Authorisation issue which is normally addressed in section 2 below however, it's best to work through from the start:

Sorry for the long post but this type of issue is normally down to one of three things:

1/ Duplicate device names - Alexa prefers that names for Devices, Groups and Scenes are unique,
1.1/ Please open up the Alexa App>Smart Home and make a note of any duplicate device names;
1.2/ You can then change them in the source app. e.g. Use the Sonos App to change the name of Sonos players. (I personally use the naming standard Room Name + Device type. e.g. Kitchen Sonos, Kitchen Echo Dot, Lounge Sonos, etc)
1.3/ Once you have changed any duplicate names then please open the Alexa App on a Browser (https://alexa.amazon.co.uk or https://alexa.amazon.com)>Smart Home>Devices and select 'Forget All' followed by 'Discover'. NOTE: This will remove ALL Actions from ALL Alexa Routines! (Only the Browser version has this functionality.)
1.4/ Here is a link to my naming standards: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/best-practices-for-naming-of-devices-6819283/index1.html

2/ Some form of Account Linking or Authorisation has not completed successfully. There are a number of causes for this and it's best to try these steps 1 at a time and test before moving on to the next step if the problem persists:
2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable';
2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. If yes, then please log out of the other accounts and then complete step 2.1 again;
2.3/ If the problem still persists, please logout of all Amazon accounts then select the Alexa App>Skills>Your Skills>Sonos and 'Disable. Now power down all Sonos devices for 10 secs, allowing for any wired devices to boot before booting the remaining Sonos players. Now log back into the Alexa App>Skills>Sonos and 'Enable'

3/ If the problem persists then an entire reset of the Authorisation & Account Linking process is required:
3.1/ In the Alexa app, select Skills>Your Skills>Sonos and then 'Disable';
3.2 In the Alexa app (Browser version), select 'Smart Home>Devices'. Now select 'Forget All' at the bottom of the screen;
3.3/ In the Sonos app (Android or iOS), select Settings>Room Settings and for each of the Sonos One's sign into 'Voice Services' and select 'Remove Amazon Alexa from this Room';
3.4/ If you have any wired Sonos devices, please power down for 10 secs and then switch on and wait for it to boot;
3.5/ Now power down all other Sonos Players for 10 secs then switch them back on and wait for them to boot;
3.6/ In the Sonos app, Select Manage>Add a player or sub' and add the Sonos One's again. This will complete the set-up process again;
3.7/ In the Alexa app, select Skills>Your Skills and ensure the Sonos skill is 'Enabled', if not please 'Enable';
3.8/ In the Alexa app, select Smart Home>Devices>Discover. Ensure that your Sonos One's are displayed correctly and not shown as 'Off Line'.
3.9/ Also check one last time that there are no devices with the same name. Remember, if there is a need to rename any then you'll need to select 'Discover' again.

Let us know how you get on.

Remember: Sometimes Red Wine helps :)

C

czacza2007Author

Contributor I

Hi UKMedia, thanks for your reply. I tried all of that yesterday before trying a factory reset, and it didn't fix anything. It's very frustrating as the day before it worked perfectly fine! Any other suggestions?

UKMedia

What os are you using for the setup?

Remember: Sometimes Red Wine helps :)

C

czacza2007Author

Contributor I

iPhone. I switched it to ethernet cable yesterday too, have switched it to channel 11, no difference. Really annoying, especially since the day before it was working perfectly fine, and I didn't change anything up until it stopped working!

UKMedia

I'm not an iOS expert by any means but can you Disable the Sonos Skill and remove the Sonos App from your device. Then, install the Sonos App on your iPhone, log out of all Amazon apps and re-enable the Sonos Skill.

Remember: Sometimes Red Wine helps :)

C

czacza2007Author

Contributor I

Hello, thanks for your reply again.When in the desktop alexa app, it shows this:

I only have two speakers, the Sonos Beam, and an amazon echo. Could this be the problem? I redid all the steps above again and still no luck.

When the song comes to an end it shows there is an hour left of the song, which is why it's not going to the next song.

To test, I added spotify music and it will play fine, so it's a problem with amazon music and the sonos talking

UKMedia

Yes, sounds like it.

Remember: Sometimes Red Wine helps :)

J

John B

You might try the following...

Delete the device Nikki's Sonos Beam in the Alexa app.

Disable and re-enable the Sonos skill in the Alexa app.

Discover devices.

Ensure you have twp Alexa groups set up, one containing only your Sonos Beam, the other containing only your Echo.

No guarantees, but I think that might help.

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