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stevebuk
Contributor I
June 27, 2019
Answered

Alexa stopped working on beam and will not reactivate

  • June 27, 2019
  • 14 replies
  • 17781 views
Hi there,

I've been using Alexa on my beam for months with only a few issues. The main issue is sometimes it stops responding to voice until I go into the Sonos app and I remove Alexa voice service in room settings and then just re-add it. That has always fixed it in the past, in a few seconds. A bit annoying, but only every month or two. Tonight, same issue, so I removed Alexa and went to add again. However, it won't add tonight. I've tried from three different devices.

As soon as I press to sign into Amazon, it pauses for a second and then says there was a problem adding Alexa, it doesn't take me to the Amazon login page at all. I've tried restarting, deleting the skill in the Alexa app, deregistering the device from Amazon etc. Otherwise it's working fine as a speaker and TV bar. Even works for streaming when I ask an Amazon echo to play music on it. Just won't enable Alexa its self.

Any one else have this. Wondering if server side as was working fine.

Any ideas?

Thanks
Steve
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    Best answer by stevebuk
    Thank you. I can confirm this is indeed resolved for me now.

    14 replies

    DannyBoi
    Lyricist II
    June 28, 2019
    A friend and I are having the same issue. We just got our Sonos Ones and both of us are getting the “There was a problem adding Alexa” message
    DannyBoi
    Lyricist II
    June 28, 2019

      stevebukAuthorAnswer
      Contributor I
      June 28, 2019
      Thank you. I can confirm this is indeed resolved for me now.
        nickauk
        Lyricist I
        August 10, 2019
        Having a similar problem. Alexa suddenly stopped working on Beam, can't add it in the app "there was a problem adding alexa" despite multiple attempts at deleting both the Sonos and Alexa apps.

        Any ideas?
        ksjohnso
        Lyricist I
        December 14, 2019

        Alexa stopped working on Beam? The Beam is still working with the tv and I can play pandora for music through it and my Play 1. I think now I have it all messed up. I am selecting and trying different options. I have a Sony 65xbrx900f tv. The tv says I have no devices. Help Please. 

          UKMedia
          UKMedia
          December 20, 2019

          Hi

          First, can you ensure that the mic is still switched on - please just touch the Mic symbol and ensure the small round light is on.  Then please open the Sonos App>Settings>Services>Voice>Amazon Alexa and make sure that the Beam is shown as Enabled.

          Remember: Sometimes Red Wine helps :)
          TrishEM
          Contributor I
          January 4, 2020

          I have a SONOS beam that Alexa worked perfectly on until I added 2 x One SL as surround sound. It hasn’t worked since, the mic light isn’t on and doesn’t come on when you touch the mic symbol. The Alexa app says SONOS is offline but I can’t find anyway to bring it online. I deleted and reinstalled the SONOS app and now when I open the app, a page pops up saying ‘we can’t find any products registered to your SONOS account. Let’s register them now’. If I tap on ‘Register your products’ it immediately says ‘Products now linked to your account’. When you then press ‘done’ the page returns saying ‘we can’t find any products registered to your account’. Can anyone help me out here please. Thanks in advance.

          UKMedia
          UKMedia
          January 4, 2020

          I have a SONOS beam that Alexa worked perfectly on until I added 2 x One SL as surround sound. It hasn’t worked since, the mic light isn’t on and doesn’t come on when you touch the mic symbol. The Alexa app says SONOS is offline but I can’t find anyway to bring it online. I deleted and reinstalled the SONOS app and now when I open the app, a page pops up saying ‘we can’t find any products registered to your SONOS account. Let’s register them now’. If I tap on ‘Register your products’ it immediately says ‘Products now linked to your account’. When you then press ‘done’ the page returns saying ‘we can’t find any products registered to your account’. Can anyone help me out here please. Thanks in advance.


          Do you by any chance have any wi-fi repeaters of multiple wi-fi SSID’s?

          Remember: Sometimes Red Wine helps :)
          TrishEM
          Contributor I
          January 20, 2020

          Thank you for your reply. Sorry but I’m not particularly computer savvy and don’t have a clue what wi-fi repeaters or wi-fi SSID’s are…  :confused:

          UKMedia
          UKMedia
          January 20, 2020

          Hi

           

          That probably means no then. :)  Can you open the Sonos App>Settings>Services> Amazon Alexa and ensure that the Beam is shown as Enabled?

          Remember: Sometimes Red Wine helps :)
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