Hi @AjTrek1
If a Moderator wants to comment on this I welcome their input.
I personally lost Alexa (as in, the microphone light went off and would not turn back on with a tap) on my Sonos One (Gen 2), but not on any other speakers that have it installed. When I tried it, another speaker responded, but I don’t know how long after the AWS issue this was, as I did not learn about that until much later. It’s possible that they would not have responded earlier.
Attempting to repair it in the app (there was an option to “fix it”) got me as far as granting permission on the Alexa website called up by the adding process, but that timed-out and failed multiple times. I rebooted the speaker and possible the smartphone (not knowing about AWS yet), and I think one or two more attempts later, it added, after a long wait at the part that timed-out on previous attempts.
Annoyingly, I had to change her voice back to a UK one, which took some fiddling in the Alexa app.
So, once I came back in to work and learned about AWS, it all made sense. I guess I only discovered the issue after it had already been resolved, or rebooting would not have made a difference. Either that, or I discovered the issue 15 minutes before it was fixed, and the reboot wasn’t what actually helped.
As for the report of “Sonos logged me out”, I think that may have been more of a “x number of times failed connection results in a token expiry” kind of programmed logic. This is just my personal assumption - I really don’t know, but to venture any further theory, I’d need to know exactly which app @sky5 is referring to - Sonos or Alexa, which account - Sonos or Alexa, and what exactly they mean by “logged out”, as, if they just mean that Alexa was no longer linked in the Sonos app, I would refer to that more as a subscription being invalidated/removed due to the server not responding, or perhaps giving an unexpected response (which is probably considered worse), at a guess, than us opting to log you out of your account with bizarre powers. Not that it would take those to log out - I have never heard of needing a password to log out of something.
Having said all this, we are aware that following this AWS outage, Alexa installs on Sonos are not always quite as easy to get back to a working state as we'd expect them to be after an event such as this, and we are investigating.
We do have the following advice for those struggling to get Alexa working again on one or more Sonos speakers:
- Workaround 1: Some users may see a "reauthenticate" prompt upon opening the Sonos app, or when selecting Amazon Alexa under room settings. If so, follow the on-screen prompts to attempt reauthentication.
- Workaround 2: Reboot all Sonos products in the household, then retry Amazon Alexa commands.
- Workaround 3: Remove Amazon Alexa from the Sonos app (and all speakers), and disable the Sonos skill in the Alexa app. Then, re-add Amazon Alexa and retry Amazon Alexa commands.
I hope this helps.
Edit: Corrected typo and grammar
