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WoodyWoo13
Contributor I
Mar 18, 2024 10:37 AM UTC
Answered

Alexa stopped playing on Move

Three days ago my Sonos Move stopped working with Alexa commands… Nothing to my knowledge has changed. Its just stopped listening!

I have tried all the resets that are advised etc and still nothing… help? 

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Sotiris C.
Sotiris C.Answer
Sonos Staff
Mar 21, 2024 4:52 PM UTC

Hello @WoodyWoo13 and all,

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test.

If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

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8 replies

UKMedia
UKMedia
Mar 18, 2024 11:06 AM UTC

You haven’t completed your profile, so it’s very difficult to help you but if you have an S1 system then there is an outage currently: 

https://status.sonos.com/

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    WoodyWoo13Author
    Contributor I
    Mar 19, 2024 2:22 PM UTC

    Yes it’s a Move 1 so that’s helpful! Thanks. Would be good to know when I might be fixed. 

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    106rallye
    106rallye
    Mar 19, 2024 2:26 PM UTC

    There is no Move 1, only the Move and the Move 2. The Move is both S1 and S2 capable. Are you running S1?

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    WoodyWoo13Author
    Contributor I
    Mar 19, 2024 3:14 PM UTC

    Sorry S1… on the original Move… 

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      Sotiris C.
      Sotiris C.Answer
      Sonos Staff
      Mar 21, 2024 4:52 PM UTC

      Hello @WoodyWoo13 and all,

      We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test.

      If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

      Thank you for your patience.

      Translate
      Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
      WoodyWoo13Author
      Contributor I
      Mar 22, 2024 10:46 AM UTC

      Hello @WoodyWoo13 and all,

      We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test.

      If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

      Thank you for your patience.

      hi Sotiris

      I have updated my system and tried everything again and still no joy! 

       

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      Sotiris C.
      Sotiris C.
      Sonos Staff
      Mar 22, 2024 10:53 AM UTC

      Hello @WoodyWoo13,

      I am sorry to hear that you are still experiencing this issue.

      Have a look on the following Support Article Alexa commands not working on Sonos, most importantly try the below:

      Re-enable the Sonos skill
      Open the Alexa app and tap on the More menu in the bottom right. Tap on Skills & Games → Your Skills → Sonos → Disable Skill. Once disabled, tap on Enable Skill.

      If this doesn’t resolve your issue, as suggested on my first reply, please contact our Support Team for some live troubleshooting.

      I hope this helps.

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      Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
        Tbirds1313
        Lyricist I
        May 26, 2024 11:37 AM UTC

        You have to re-authorize alexa voice control in Sonos app, settings, which will bring up your amazon account credentials to sign into alexa. I did total reset of move, disable re-enable skill nothing worked till I reauthorized voice control for Alexa.

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