Skip to main content
Contributor I
Jan 14, 2018 4:56 PM UTC
Question

Alexa stopped Playing Amazon Music Service 'I don't know what went wrong'.

I've read several threads on resetting both my Amazon Alexa and Sonos One which I followed. When I get to the step in Sonos; 'Steps to set up Alexa' -> 'Connect your Amazon account' I am stuck in a loop, directed to amazon prime (authenticated?) then directed back to 'Steps to set up Alexa' -> 'Connect your Amazon account'
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

UKMedia
Jan 15, 2018 8:15 AM UTC
Please try this step on the PC version https://alexa.amazon.co.uk or https://alexa.amazon.com
Translate
Remember: Sometimes Red Wine helps :)
Contributor I
Feb 11, 2018 9:16 AM UTC
I uninstalled the Alexa app on my iPhone and reinstalled it. This worked for me!
Translate