Alexa stop command not working on sonos my library

Forum|Forum|7 years ago
September 19, 2019
8 replies
706 views

Until very recently i have been able to use the voice command 'alexa, stop music in the living room' when playing music from my library (off my NAS). All other commands such as resume, skip, volume up, etc all still work. The stop command still works for other streamng services such as radio and amazon music.

Tried alternate commands to stop such as pause, freeze, halt but nothing works

My system is a mixture of echo dots connecting to a zp100, play 1 and play 5. All used to work fine and now all have the same issue

I have tried disabling the sonos skill and then setting it back up again but no joy. Anyone else have the same issue or know what the fault is?

thanks

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AjTrek1

Hi graham_51

This is a repeat of some of your steps but please follow them in order given:

Unplug your Sonos
Unplug your Alexa devices
Sign out of Alexa voice in the Sonos app
Delete the Sonos Skill in Alexa
Sign out of Alexa account
Reboot your router
Power cycle your device
Plug-in your Sonos 1x1 let each come back
Sign into your Alexa account
Enable the Sonos Skill
Enable Alexa in the Sonos app
Plug in your Alexa devices 1x1 let each come back
Ask Alexa to discover devices
Test your commands

Let us know how things sort out. Cheers!

Together Everyone Achieves More = T.E.A.M.

G

graham_51Author

Avid Contributor I

Hi

Thanks for your response which i will try but 3 and 11 dont apply to my setup as i have play 1 and 5 (not integrated alexa) not sonos 1 and 5 (integrated alexa). If there is a setting for those points in the play devices then can you confirm where as i have never seen it or never used it before

thanks

G

graham_51Author

Avid Contributor I

Hi AjTrek1

Tried that (except steps 3 and 11 that i cant do on my setup) and no difference. Exactly as before.

Any other ideas?

thanks

AjTrek1

@graham_51

Understood concerning 3 and 11. Your profile does not indicate what products you own so I thought I cover all possibilities ☺️

Cheers!

Together Everyone Achieves More = T.E.A.M.

AjTrek1

Hi graham_51

You obviously had everything setup correctly at one time. Since you are not using any Sonos Alexa enabled devices I'd have to say the issue lies with Amazon Alexa.

However, there two more things you can try:

Open your routers Admin page and check for updates. Install them if available and reboot your router.
You can also submit a diagnostic within 10 minutes of the next occurrence and post the reference ID in this forum. Then call Sonos Tech Support or contact them via Twitter or Facebook.

I hope you get things sorted out.

Together Everyone Achieves More = T.E.A.M.

D

Dash

Enthusiast II

Try 'cancel' this is the only thing that works in our house, I hope they fix it soon!