Collaborator II

StickyAnswered

Alexa Spotify: This device is offline

Forum|Forum|2 years ago
January 6, 2024
38 replies
16995 views

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.

When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".

When asking through an Alexa Echo device it would say: "Sonos is offline".

Playing Spotify worked fine when not using Alexa.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Stéphane Lenclud

To fix it I had to remove the Sonos Alexa skill and add it back again. It kept all my devices room setup it seems.

Open the Alexa app tap on More, tap on Skills & Games, scroll to the bottom and tap on Your Skills, tap on Sonos, tap on disable skill.

Then just add it back. You will need to link your Sonos account again.

Show previous replies

J

JamieP83

Contributor I

Same issue here

just happened today!

any tips/advice?

I tried removing skill, de register and reboots

any other ideas? Anything to do with the network maybe? I have a unifi network.

J

jimmyzdc

Lyricist I

I’m having the issue that someone posted a screenshot of where when you look at the device details in Alexa it has the red banner saying its offline. This has worked for years and just recently broke. I tried to disable the skill and remove the devices and then readd the skill. When searching for the devices after re-enabling it cannot find them. I am able to control them fine in the Sonos app. Question for everyone. I have older devices so I’m using the S1 controller. Anyone know if the Alexa skill is no longer supported for the S1 devices?

Airgetlam

Not that has been announced at all, it sounds like a local issue. I’d be tempted to open a new thread, since this one has been ‘answered’, and discuss it.

For what it’s worth, I’d also be tempted to remove Alexa from my Sonos, then add it back in, to force that handshake with the Amazon servers.

Bruce

D

Dgiss

Lyricist I

To fix it I had to remove the Sonos Alexa skill and add it back again. It kept all my devices room setup it seems.

Open the Alexa app tap on More, tap on Skills & Games, scroll to the bottom and tap on Your Skills, tap on Sonos, tap on disable skill.

Then just add it back. You will need to link your Sonos account again.

Looks like this Basic advice simply does not work for most of us.

This absolutely does not work. Sounds like someone just put the most basic thing they could think of, but it doesn’t work for any of us. My system is down.

Airgetlam

Since this thread is a month old, it may be possible that it is a completely different issue. Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

A

Alex409

Lyricist II

Same problem!

Airgetlam

What did Sonos Support say?

Bruce

Rajpriye

Trending Lyricist II

According to me you should re-link Sonos and Spotify in both Alexa and Sonos apps, then disable/re-enable the Sonos skill in Alexa. This usually fixes the “device offline” issue.

Sign up

Login to the community