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Alexa Spotify: This device is offline

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When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".

When asking through an Alexa Echo device it would say: "Sonos is offline".

Playing Spotify worked fine when not using Alexa.

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Stéphane LencludAnswer

Collaborator II

To fix it I had to remove the Sonos Alexa skill and add it back again. It kept all my devices room setup it seems.

Open the Alexa app tap on More, tap on Skills & Games, scroll to the bottom and tap on Your Skills, tap on Sonos, tap on disable skill.

Then just add it back. You will need to link your Sonos account again.

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chrisharris890

Lyricist II

I am now getting this problem and have tried the skill removal and installation with no joy…..

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Bkhenley

Lyricist I

Problem resolved: First I removed Alexa from sonos as a voice service, then disabled the sonos skill in Alexa. Then re added Alexa as voice service and re enabled the sonos Alexa skill (which relinked to sonos). That got it working again.

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idugg

Contributor I

Having the same issues.

above is only a temp fix as next time (different day) the same thing happens. Sick of having to re register my Sonos arc to get Alexa to play Spotify..

any tech support answers?

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Bkhenley

Lyricist I

Knock on wood, the problem has not reoccurred for me. Now my only annoyance is that every time I turn on the TV, my arc starts at volume 0. It doesn't remember whatever the volume was set at when I used it previously. I guess it's always something...

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Flinto

Lyricist I

I had this today, a quick fix was to play a song on Spotify within the the Sonos app (not Spotify app). Then when I asked Alexa to play Spotify I could use the Spotify app as normal

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terrapin

Lyricist I

I had this today, a quick fix was to play a song on Spotify within the the Sonos app (not Spotify app). Then when I asked Alexa to play Spotify I could use the Spotify app as normal

👆 This solved the problem for me. I delinked everything and disabled the Sonos skill in Alexa app then re-added which didn’t fix it. But then I played a song from spotify in the sonos app as per this post and it all came back to life.

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alexanderm

Lyricist I

I had this today, a quick fix was to play a song on Spotify within the the Sonos app (not Spotify app). Then when I asked Alexa to play Spotify I could use the Spotify app as normal

Yes, this “works” for me .. but it is annoying to have to do this every few days to get Alexa voice control + Spotify + Sonos working again.

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Mayhew132

Trending Lyricist II

This has started happening to me now, so far I’ve tried disabling and re-enabling the Sonos Skill in the Alexa app, and unlinking and relinking my Spotify Skill - both yield the same “Sorry, that device is offline” :(

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abuislam

Lyricist II

Thanks for the fix! I had the same issue, and removing and re-adding the Sonos skill resolved it for me as well. It's great to know that this method keeps your device setup intact. Appreciate the clear steps!

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mjelincic

Lyricist I

This has started happening to me now, so far I’ve tried disabling and re-enabling the Sonos Skill in the Alexa app, and unlinking and relinking my Spotify Skill - both yield the same “Sorry, that device is offline” :(

Also having the same issue on my Sonos beam. No problem connecting my Sonos move with Alexa, but the beam can’t get things working.

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