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cdubb
Avid Contributor I
November 24, 2018

Alexa "Sorry something went wrong" response

  • November 24, 2018
  • 13 replies
  • 5512 views
Hi, i had an existing Sonos One and a Sonos Beam installed in different rooms. Alexa has performed perfectly on these two devices since installation. I recently installed a second beam in a different room. Installation was as expected and appeared to be without issue. I requested "alexa" on the new second beam to play "Magic UK form tune in". The response was "Sorry something went wrong". This response has now become replicated across the two existing devices. Alexa will play some radio stations from tune in but not others. I have been liaising with Sonos support for some time attempting to rectify the issue. Despite submitting numerous diagnostic data, repeated resetting of the system, factory resets, linking and unlinking accounts, reconfiguring the aleaxa account, disabling and enabling Sonso skills etc, the situation remains unresolved. To reiterate, the request worked perfectly on the two existing devices prior to installation of the second new beam. Functionality was somehow lost during installation of the second new beam. Can anybody please help. Many thanks.
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      UKMedia
      UKMedia
      December 4, 2018
      I've tried your commands; Magic UK plays correctly from TuneIn without including the source station. Heart 80's tries to play from Global Player but no audio. Bottle of Wolfblass yellow label it is then! 🙂
      Remember: Sometimes Red Wine helps :)
      cdubbAuthor
      Avid Contributor I
      December 26, 2018
      HI UKMedia. Sorted !!! Purchased a third beam. Installed as per previous Sonos equipment. Delighted to discover there were no request issues whatsoever with this new beam. The new beam, via alexa, will instantly discover any "Tune in" Station and play on the device as requested. Alas still the same "Sorry something went wrong" response from existing three smart devices, (Sonos One, 1st and 2nd beams). Went into the alexa app, via PC, to compare the settings for the new 3rd beam against existing devices. Touchdown!!!!! The new beam had my postcode entered in the "zip code" field. The zip code fields for the previous three devices were not completed, the fields were empty. I entered my postcode and address into the zip code for the first original beam. It then gave me the choice to select my original post code with just a house number. This original data must have existed from when the speakers were first installed. I completed the process for the remaining two devices. ALL devices now play any "Tune In" radio station as requested and everything is all back to normal. I assume all the zip codes must have been deleted either during the set up process for the 2nd beam or during some update. I cannot believe it was something as simple as that and despite detailed and involved support from Sonos technical, this was not identified. Still waiting for Sonos support to respond to original requests. Hope this is of help to anybody with similar issues.
      UKMedia
      UKMedia
      December 26, 2018
      The Wolfbass worked! 🙂
      Remember: Sometimes Red Wine helps :)
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