Alexa Sonos Skill Dead

Forum|Forum|1 year ago
December 25, 2024
6 replies
569 views

As if the last Sonos update I can no longer use Alexa to play music on my Sonos products, which unfortunately encompass 100% of my music devices. I say “Alexa play xyz on family room” and Alexa responds, “playing xyz on family room… On family room appears to be offline”. This was never an issue before. Why now?

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Best answer by MoPac

Disable and re-enable the Sonos skill in the Alexa app.

MoPacAnswer

Headliner III

Disable and re-enable the Sonos skill in the Alexa app.

M

MentalistAuthor

Contributor I

Disable and re-enable the Sonos skill in the Alexa app.

This was one of the first things I tried:

Also, you see the dozens of other people having the same issue as me. This is a Sonos issue and Sonos needs to take accountability and resolve with Amazon.

MoPac

Headliner III

Is your Amazon account and your Alexa app logged in with the same account?

M

MentalistAuthor

Contributor I

That might have been it. Alexa app was logged into my US account instead of Canadian. Thanks for your attention.

UKMedia

That might have been it. Alexa app was logged into my US account instead of Canadian. Thanks for your attention.

Apology to Sonos noted. 🤣

Remember: Sometimes Red Wine helps :)

H

Harrigill

Enthusiast I

Also, you see the dozens of other people having the same issue as me. This is a Sonos issue and Sonos needs to take accountability and resolve with Amazon.

LOL. Sonos take accountability??? ROFLMAO

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